Senior Technician (INFORMATION SYSTEMS ANALYST II Option S)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Senior Technician performing complex professional and advisory functions in the Midrange Systems Operations Section of DoIT. This position also performs complex functional and technical activities supporting utility and production stand-alone, local area network, client server or otherwise integrated information processing systems. In this role you will conduct and coordinate in-depth studies involving substantial technical research and systems analysis. In addition, you will perform complex research and support activities for the division and serve as a project team lead for assigned major and complex projects and very large hardware/software deployments. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans

• Flexible work schedules (when available and dependent upon position)

• 10 -25 days of paid vacation time annually (10 days for first year of state employment)

• 12 days of paid sick time annually which carryover year to year

• 3 paid personal business days per year

• 13-14 paid holidays per year dependent on election years

• 12 weeks of paid parental leave

• Pension plan through the State Employees Retirement System

• Deferred Compensation Program – voluntary supplemental retirement plan

• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

20%  Under administrative direction, serves as a Senior Technician for the Department of Innovation & Technology (DoIT):

• Performs complex professional and advisory functions in the Midrange Systems Operations Section.
• Advises on the development of components to support modern systems development methodologies and standard operation procedures.
• Performs complex testing and system conversion processes.
• Performs high level detail design and codes programs in the installation of complex information processing utilities associated with patching and configuring micro-computers, local area network, client server, or otherwise integrated information processing systems or sub systems.
• Utilizes Microsoft (MS) platforms and systems such as X86, 32-bit, 64-bit, MS Windows Server, and Windows desktop systems in performance of duties.
• Utilizes program language such as PowerShell, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operations Manager (SCOM), Microsoft Power BI, Microsoft Structured Query Language (SQL) server, server clusters, server mirroring, storage area network (SAN), Active Directory, and internet technologies in performance of duties.
• Provides expertise and system level technical assistance with the identified technologies, in the resolution of the more complex and technical problems.
• Conducts complex post implementation reviews for patches and configurations.
• Works closely with users, IT staff, and vendors to provide second level problem diagnosis and resolution to client and server related problems.

20%  Performs complex functional and technical activities supporting utility and production stand-alone, local area network, client server, or otherwise integrated information processing systems:

• Develops and implements complex software and hardware interface functions to achieve the most expeditious and effective methods in establishing or revising programs and routines associated with the network system.
• Assists lead technicians in analyzing the performance and diagnostics of processing issues in Window Servers and initiates requests for support action.

15%  Conducts and coordinates in-depth studies involving substantial technical research and systems analysis:

• Provides agency management with high level technical assistance in the development, analysis, interpretation, evaluation, modification, and installation of comprehensive information systems.
• Makes recommendations regarding supporting policies, methods, and procedures to implement programs and improve various systems.
• Performs complex system design and program modifications and implements those modifications into production.
• Develops testing requirements.
• Implements complex system and program modifications into production.
• Assists lead technicians in the evaluation of system needs as part of the agency’s long range planning effort.
• Performs hardware and software studies and evaluations.
• Reviews application requirements to assess feasibility for automation.

15%  Performs complex research and support activities for the division:

• Assists with the support of the entire department’s staff, including field personnel and other remote workers.
• Assists lead technicians in the review of the technical requirements pertaining to hardware and software architectures and infrastructure for the conformance with State and industry standards.
• Serves as a technical specialist supporting configuration and operation on particularly complex applications sub-systems in the agency.

Essential Functions Continued

15%  Serves as a project team lead for assigned major and complex projects and very large hardware/software deployments:

• Leads and guides assigned project team members including analysts, programmers, and support personnel in various highly technical activities.
• Coordinates, monitors, and reviews activities and functions of project team members.
• Determines and coordinates project components such as project scheduling and assignments.
• Assigns and reviews the paperwork of project analyst staff.
• Reviews results and incorporates individual components of project into the final product.
• Drafts systems implementation work plans, cost/benefit information for projects, personnel requirements, and the conversion approach for projects and submits to management for review and approval.
• Prepares detailed reports for management.

5%  Provides training in areas of Midrange Wintel and Software Management:

• Provides and coordinates training supported by the unit.
• Provides complex technical and analytical support to new analysts and lower-level staff.
• Collaborates with the Learning & Employee Development Director to oversee training development, planning, and delivery of Midrange Wintel and Software Management services.

5%  Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations

5%  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related field.
2. Requires three (3) years of professional experience in systems services or a related Information Technology field.

Specialized Skills

1. Requires three (3) years of professional experience in Microsoft (MS) platforms and systems for X86, 32-bit and 64 bit, MS Windows Server and Windows desktop systems.
2. Requires three (3) years of professional experience with programming language such as Power Shell, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operations Manager (SCOM), Microsoft Power BI, Microsoft Structured Query Language (SQL) server.
3. Requires three (3) years of professional experience with server clusters, server mirroring, storage area network (SAN), Active Directory, and internet technologies.
4. Requires three (3) years of professional experience with the various parts of the functions contained in a local area network with client server integrated information processing systems.

Preferred Qualifications

1. Three (3) years of professional experience in Microsoft (MS) platforms and systems for X86, 32-bit and 64 bit, MS Windows Server and Windows desktop systems.
2. Three (3) years of professional experience with programming language such as Power Shell, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Operations Manager (SCOM), Microsoft Power BI, Microsoft Structured Query Language (SQL) server.
3. Three (3) years of professional experience with server clusters, server mirroring, storage area network (SAN), Active Directory, and internet technologies.
4. Three (3) years of professional experience with the various parts of the functions contained in a local area network with client server integrated information processing systems.
5. Extensive knowledge of principles and techniques of IT documentation.
6. Extensive knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical services.
7. Three (3) years of professional experience coordinating and conducting IT related projects.
8. Developed verbal and written communications skills to present technical information to others with clarify and precision.
9. Ability to analyze data logically and exercise sound judgment in defining, evaluating, and solving difficult administrative, organizational, technical, or operational problems where solutions may be of a precedent-establishing or research nature.
10. Ability to coordinate the activities of work associates to achieve desired results.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires the ability to verify identity.
2. Requires employment authorization to accept permanent full-time position with the State of Illinois.
3. Requires the ability to pass a position specific, agency required background check.
4. Requires self-disclosure of criminal history.
5. Requires ability to travel in the performance of duties
6. Requires ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
7. Requires ability to serve on an on-call capacity.
8. Requires ability to work outside of normal business hours to meet deadlines.
9. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
10. Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.