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TRAINER (STAFF DEVELOPMENT SPECIALIST I)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Apr 22, 2024
Location: 

Alton, IL, US, 62002-5012

Job Requisition ID:  36603

Agency :  Department of Human Services 
Opening Date: 04/23/2024
Closing Date/Time: 05/06/2024 
Salary:   Anticipated Salary: $5,311 - $7,856 per month ($63,732 - $94,272 per year)  
Job Type:   Salaried 
County:   Madison  
Number of Vacancies:   1  
Plan/BU: RC062 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 36603

Position Overview

The Division of Family & Community Services (FCS) is seeking to hire an energetic and detail-oriented program trainer to join the Statewide Call Centers team, of the Division. The position develops and implements training plans, consults with management to identify, and research training needs, and sets goals and objectives consistent with the Statewide goals and objectives to assist local office staff on all levels in implementing current, new, and revised benefit assistance programs. The FCS Division helps Illinois residents by connecting them with many programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

  1. Serves as program trainer for Statewide Call Centers.
  2. Provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties.
  3. Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques.
  4. Serves as technical assistant on new initiatives, new automated systems, casework management, policies, procedures, processes and goals and objectives.
  5. Serves as liaison with regional division and department staff development personnel to verify program integration and avoid duplication of effort, consults with management to identify local training needs in either policy or automation at the small group or individual level.  
  6. Reviews and evaluates error reports, audit findings and quality control reviews.
  7. Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college. Academic course work should include quantitative measures (introductory statistics or business mathematics or social science analytical tools), educational methods, psychology of individuals, organizational or group behavior, labor relations or equivalents.
  2. Requires two (2) years of professional experience in education or a related field.

Preferred Qualifications

  1. Two (2) years of professional experience working with training theories, methods and applying current techniques.
  2. Two (2) years of professional experience contributing to the development of, or interpreting policies, procedures, and best practices.
  3. Two (2) years of professional experience working with public assistance organizations and responsibilities of state and local governments. 
  4. Three (3) years of professional experience utilizing automated multi-tasking computer software, such as Microsoft Word, Power Point, and Excel, in the completion of routine tasks.
  5. Two (2) years of professional experience conducting group and individual training sessions.
  6. Two (2) years of professional experience evaluating training results, providing feedback, and revising training curriculum as necessary.
  7. One (1) year of professional experience recommending corrective action as a result of training session observations.

Conditions of Employment

  1. Requires the ability to travel.
  2. Requires the ability to effectively communicate to widespread audiences.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  Mon - Fri, 8:30am - 5:00pm  
Work Location: 4500 College Ave, Alton, Illinois, 62002-5012  

Family and Community Services

Office of Family & Community Resource Centers (FCRCs)

Bureau of Customer Support Services

Madison County
Agency Contact: DHS.HiringUnit@Illinois.gov

Job Family:  Social Services  

 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • * Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: 

https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 

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