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Trainer

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Apr 16, 2025
Location: 

Alton, IL, US, 62002-5012

Job Requisition ID:  45546

Job Requisition ID: 45546 

Opening Date: 4/17/2025

Closing Date/Time: 04/30/2025​

Agency: Department of Human Services

Class Title: STAFF DEVELOPMENT SPEC I - 41771 
Skill Option: None 
Bilingual Option: None 
Salary: Anticipated Salary $5,703-$8,170/month ($68,436-$98,040/year)
Job Type: Salaried
Category: Full Time 
County: Madison
Number of Vacancies: 1
Plan/BU: RC062

 

 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 45546

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
 

 

Position Overview

The Division of Family & Community Services (FCS) is seeking to hire an energetic and detail-oriented program trainer for Statewide Processing Centers of Family & Community Services (FCS).  This position provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties. Serves as technical assistant on new initiatives, new automated systems, casework management, policies, procedures, processes and goals and objectives. Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques. The FCS Division helps Illinois residents by connecting them with many programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Essential Functions

  • Serves as program trainer for Statewide Processing Centers of Family & Community Services (FCS). 

  • Provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties.

  • Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques.

  • Serves as technical assistant on new initiatives, new automated systems, casework management, policies, procedures, processes and goals and objectives.

  • Serves as liaison with regional division and department staff development personnel to verify program integration and avoid duplication of effort, consults with management to identify local training needs in either policy or automation at the small group or individual level.

  • Reviews and evaluates error reports, audit findings and quality control reviews.

  • Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college. Academic course work should include quantitative measures (introductory statistics or business mathematics or social science analytical tools), educational methods, psychology of individuals, organizational or group behavior, labor relations or equivalents. 

  • Requires two (2) years of professional experience in education or a related field.

Preferred Qualifications

  • Three (3) years of professional experience in the delivery of training programs.

  • Three (3) years of professional experience working in employee development and training theories, methods, and techniques as are current.

  • Three (3) years of professional experience working with the organizations and responsibilities of state and local governments.

  • Three (3) years of professional experience articulate subjects with word usages that have meaning and to translate specialist/technical terms to understandable terms.

  • Three (3) years of professional experience using templates, lettering guides and other mechanical aids in preparation of instructional materials.

  • Three (3) years of professional experience writing with meaning and clarity in presenting facts, figures, symbols, ideas, theories, concepts, analogies in a manner that achieves comprehension.

Conditions of Employment

  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

 

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

Work Location: 4500 College Ave, Alton, Illinois, 62002-5012

Family & Community Services

Statewide Processing Centers

Training

Alton/Madison County

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Leadership & Management; Social Services

 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program

  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

  • 3 Paid Personal Business Days annually

  • 12 Paid Sick Days annually (Sick days carry over from year to year)

  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years

  • Flexible Work Schedules (when available dependent upon position)

  • 12 Weeks Paid Parental Leave

  • Deferred Compensation Program - A supplemental retirement plan

  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

  • Federal Public Service Loan Forgiveness Program eligibility

  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

  • 5% Salary Differential for Bilingual Positions

  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:  https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

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