Loading...
Share this Job

HUMAN SERVICES CASEWORKER (UPWARD MOBILITY) - 1978500 1

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 14, 2021
Location: 

Anna, IL, US, 62906-1652

Job Requisition ID:  7131

Agency:  Department of Human Services  
Closing Date/Time:  09/27/2021 
Salary:  $4353.00 - $6370.00/Monthly 
Job Type:  Salaried Full Time 
County:  Union 
Number of Vacancies:  1 
Plan/BU:  RC062 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification # 10-95-7131-30817

 

Position Overview

Under direction, administers a highly sensitive program function for the Anna Processing Center. Provides prompt and accurate information regarding services offered by Department of Human Services (DHS) to inquiries received on a toll-free information line and through electronic inquiries from the general public, persons seeking services from DHS, out-of-state agencies and the news media. Performs professional casework activities in providing public assistance services available from requirements for public assistance using the Integrated Eligibility System, issues supplemental benefits or completing overpayments and completes case documentation. Performs highly technical research, interpretation and analysis of federal and state statutes, regulations, rules and policies for evaluation, identification, and resolution of systemic barriers interrupting service levels for individuals. Works with central level bureau, offices, divisions, and Family Community Resource Centers (FCRCs) to perform advisory functions to maintain and interpret Department programs. 

Job Responsibilities

1.  Responds independently and professionally to diversified telephone and TTY/Nextalk and email inquiries from DHS providers, customers, other state, federal and local agencies and the general public regarding agency policies, program and services related to transitional services (i.e., Temporary Assistance for Needy Families (T ANF), Residential Services, Educational Services, SNAP, Alcoholism and Substance Abuse Services, etc). Keeps abreast of all new policy and procedures in order to determine related eligibility requirements and factors.

 

2.  Utilizes independent research and investigative techniques to determine circumstance’s related to the provision of a broad range of public assistance benefits. Through the development of individual case research and problem resolution, identifies programmatic, procedural, and/or operational internal and external systematic barriers or instances of potential fraud and abuse of DHS programs.  Reviews and analyzes state and federal regulations, litigation, and DHS policy in order to delineate service provision options and resources to a broad base of the client population, members of the legislature and the general public. Provides intensive case intervention to assist in the resolution of problems and issues that impact service delivery. 

 

3.  Conducts personal interviews, resolves problems and inquiries. Provides consultation to other organizational components of DHS concerning the consequences of their initiatives upon access to support service programs.  

Job Responsibilities (continued)

4.  Performs professional casework task and duties for all categories of assistance by determining eligibility with review of all factors for verification and expenditures using the electronic clearance system and any additional information.

 

5.  Compiles monthly data and prepares monthly reports on all unit activities. Formulates responses to inquiries received via the lnternet. Initiates, monitors and completes special projects as assigned and follows through with correct procedures according to established policy.

 

6.  Participates in meetings to identify common or unusual problems and call patterns which are the basis of upper management recognition of potential crisis through DHS. Monitors functioning of DHS programs to assure the needs of the specific client population are met.  Develops documentation of program-related systemic barriers.

 

7.  Performs other duties as required or assigned which are reasonably within the scope to the duties enumerated above.

Minimum Qualifications

  1.  Requires a bachelor’s degree in psychology, sociology/anthropology, social welfare, or a closely related field.

  2.  Requires one year of professional casework or crisis intervention experience in a social service agency OR successful completion of an agency-sponsored training program.

 

Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination.

Knowledge, Skills, and Abilities

  • Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer.

  • Requires the ability to communicate effectively in verbal and written form.

Work Hours:  8:30 am- 5:00 pm- Monday- Friday  
Work Location: Anna Statewide Processing Center

1000 N. Main, Oak Hall, Anna, IL 
Agency Contact: 
DHS.HiringUnit@illinois.gov

HR Contact:  Krista.buss@illinois.gov

 

Job Function:  Social Services  

 

CANDIDATES MUST SUBMIT A SEPERATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

DHS Mission Statement -  IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

TO APPLY:  SEND BID FORM AND CMS100/B TO DHS.HiringUnit@illinois.gov

Include the Posting ID # and your complete name in the subject line of the email when applying.

 

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B(version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisiton ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requistion ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after)and official college transcripts(Where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s)will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.