Quality Enhancement Support Team Review Specialist (Management Operations Analyst II) - Belleville

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 16, 2023

Belleville, IL, US, 62223

Job Requisition ID:  31551

Agency :  Department of Children and Family Services 
Closing Date/Time: 12/04/2023 
Salary:   $5,757 - $8,610 Monthly (Anticipated Starting Salary $5,757/month)  
Job Type:   Salaried Full Time  
County:   St. Clair  
Number of Vacancies:   1  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


REQ# 31551

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual with strong clinical assessment and thinking skills to serve as Qualitative Case Reviewer.  Under direction, this position will coordinate and conduct evaluations of Department programs and services to include child protection, resources, and child welfare operations.  The position will conduct comprehensive reviews of case records, court reports, progress reports, external evaluations, assessments, etc.  The position will also interview case-specific internal and external stakeholders to evaluate the overall quality of services being provided and achievement of outcomes to children and families served by the Department and community-based partners.  Additionally, the position will synthesize information resulting from case record reviews and interviews into a coherent, comprehensive, accurate story about each case, reflecting the needs of individuals served and whether those needs were met.  This position provides a great opportunity for someone who is interested in playing a role in ensuring that quality services are provided to children and families served by the Department.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent writing skills, the ability to accurately, clearly, and concisely present the facts of the case, and the ability to defend his/her position on whether outcomes are being achieved.  The ideal candidate must also have high expectations for casework practice and the achievement of outcomes for children and families.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Job Responsibilities

  1. Serves as Quality Enhancement Support Team Review Specialist
  2. Provides regular case consultation in meetings with managers, field supervisors, caseworkers, and investigators, making recommendations to address negative trends and performance deviations and to facilitate greater consistency and continuity throughout the life of the case
  3. Creates individual team profiles of assigned Department teams on a quarterly basis, including information on both work processes and outcomes
  4. Provides input and makes recommendations to the Field Review Supervisor relative to policies, procedures, and/or rules impacting field review and operations
  5. Identifies to management those benchmarks, timelines, or indicators found to be out of compliance
  6. Attends and provides input into various meetings
  7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minumum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four years college, supplemented by a master’s degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
  2. Requires three years of progressively responsible professional experience in management operations analysis

Preferred Qualifications

  1. 3 years of professional experience working with and counseling families and children in child welfare services, child protective investigations, or child welfare licensing services
  2. Completion of a master’s degree in social work or a related human services field
  3. 3 years of experience navigating an electronic case record system and utilizing the Microsoft Office Suite of products in an office setting in a public or private organization
  4. 3 years of professional experience in a public or business organization utilizing extensive knowledge of the application and conduct of management studies
  5. 3 years of professional experience in a public or business organization utilizing the ability to analyze problems and develop systems of action
  6. 3 years of professional experience in a public or business organization utilizing the ability to present ideas clearly, both orally and in writing
  7. 3 years of professional experience in a public or business organization utilizing the ability to work closely with staff and management professionals in planning and developing assignments and conducting management studies

Conditions of Employment

  1. Requires ability to pass a background check.
  2. Requires ability to travel in the performance of duties. Requires appropriate, valid driver’s license.
  3. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours:  Monday - Friday 8:30am - 5:00pm  
Work Location: 7650 Magna Drive, Suite 120 Belleville, IL - 62223  
Agency Contact:

Michael Bernardy (for questions only)

Email: Michael.Bernardy@illinois.gov

Phone #: 217-558-8163

Job Family:  Building, Fleet & Institutional Support  

PIN #08-6661


This position does not contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

Nearest Major Market: St Louis