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Clerical Supervisor (Office Administrator III) (Opt2)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Oct 9, 2024
Location: 

Bloomington, IL, US, 61701

Job Requisition ID:  41771

Agency: Department of Human Services

Class Title: OFFICE ADMINISTRATOR III - 29993 
Skill Option: Keyboarding 
Bilingual Option: None 

Opening Date: October 10, 2024
Closing Date/Time: 10/24/2024
Salary: Anticipated Salary $4,246-$5,701/month ($50,952-$68,412/year)  
Job Type: Salaried
Category: Full Time
County: McLean
Number of Vacancies: 1
Plan/BU: RC014

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 41771

Position Overview

Under direction, serves as working supervisor to clerical staff performing a variety of specialized and technical functions; maintains confidential files/documents of active/closed DHS cases and distributes/prepares mail.

Essential Functions

  • Serves as the Clerical Supervisor for the Division of Family and Community Services in the Bloomington Office.
  • Serves as a working supervisor.
  • Monitors reception log, scanning and DataCap processes and reports.
  • Monitors staff in the receipt, sorting, stamping, distribution of incoming and preparing outgoing mail.
  • Reviews and evaluates report of staff activities, error reports audit findings and quality assurance reviews.
  • Reviews the issuance and replacement of LINK cards to verify the proper input of calculations so timely service is received.
  • Performs other duties as required and assigned which are reasonable within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of study at a secretarial/business college and one (1) year of office experience OR Completion of high school and three (3) years of Office Assistant experience. OR Three (3) years independent business experience.
  • Requires ability to keyboard from copy at a minimum net rate of 30 words per minute.

Preferred Qualifications

  • Three (3) year of experience utilizing program operations and policies for a human services organization.
  • Two (2) years of experience utilizing office procedures and programs for a public or private organization.
  • Two (2) years of experience working with business communications in person and automated.
  • Two (2) year of experience directing and supervising the work of clerical support office staff.
  • Two (2) years of experience operating manual and automated office equipment.
  • Two (2) year of supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.

Work Hours: Monday-Friday, 8:30am-5pm; 1hour unpaid lunch
Work Location: 501 W Washington St, Bloomington, Illinois, 61701

Division of Family and Community Services

Region 3

Bloomington Office/McLean County
Agency Contact: DHS.HiringUnit@Illinois.gov
Posting Group: Office & Administrative Support; Social Services

 

About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program

  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

  • 3 Paid Personal Business Days annually

  • 12 Paid Sick Days annually (Sick days carry over from year to year)

  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years

  • Flexible Work Schedules (when available dependent upon position)

  • 12 Weeks Paid Parental Leave

  • Deferred Compensation Program - A supplemental retirement plan

  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

  • Federal Public Service Loan Forgiveness Program eligibility

  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

  • 5% Salary Differential for Bilingual Positions

  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com

  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Bloomington IL
Nearest Secondary Market: Normal

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