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Family & Community Resource Center Administrator (PSA opt 6)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 10, 2021

Carlinville, IL, US, 62626-1187

Job Requisition ID:  3687

Agency:  Department of Human Services 

Posting ID: 10-94-3687-29396

Opening Date: 06/11/2021
Closing Date/Time:  06/24/2021 
Salary:  Anticipated Salary: $6,250 - $7,917 per month 
Job Type:  Salaried Full Time 
County:  Macoupin 
Number of Vacancies:  1 
Plan/BU:  Supervisory Exclusion 062 



Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented administrator to oversee the operations of the Macoupin County Family and Community Resource Center. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

     1. Serves as Administrator of a Family & Community Resource Center (FCRC) in the Division of Family & Community Services (FCS), Department of Human Services (DHS). Plans, organizes, directs, reviews and evaluates the investigation and determination of eligibility of applicants and recipients of a full range of public assistance services including, Temporary Assistance to Needy Families (TANF) or Cash Assistance, Supplemental Nutrition Assistance Program (SNAP) and medical assistance programs including, Family Health Plan, (FHP), Affordable Care Act (ACA), and Medicaid Presumptive Eligibility (MPE), Aid to Aged, Blind or Disabled (AABD) Medical.


     2. Serves as full-line supervisor.


     3. Reviews and evaluates reports of casework activities including error reports, audit findings and quality assurance reviews.


     4. Interprets, explains and implements new policies and procedures or changes in existing policies and procedures.


     5. Travels to establish and maintain effective public relations with employers and other interested parties in the local area served.


     6. Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in a social or human services field.
  2. Requires three (3) years progressively responsible administrative experience in a health or human services organization.

Preferred Qualifications

  1. Two (2) years professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following selective bargaining agreements, training staff and approving time off.
  2. Three (3) years professional experience interpreting and implementing policies, procedures and goals of public assistance services such as cash, food and medical assistance programs.
  3. Three (3) years professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
  4. Working knowledge of current social welfare and economic problems of community and individual health, educational and recreational needs and community and state resources.
  5. Extensive knowledge of social casework methods, techniques and principles gained through human services related college education or professional experience as a caseworker.
  6. Two (2) years professional casework experience in a social service agency.
  7. Two (2) years professional experience providing technical training and assistance to staff to ensure the accurate and timely benefits in service delivery.
  8. Three (3) years professional experience communicating with both internal and external stakeholders daily ensuring detailed and critical analysis of work performed.
  9. Two (2) years’ experience reviewing and suggesting revisions to public assistance program draft policy.
  10. Experience in public speaking to large and small audiences.
  11. Basic proficiency in Microsoft Word.
  12. Basic proficiency in Microsoft Excel.

Condition of Employment

  1. Requires the ability to travel.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 340 Wilson St Carlinville, IL 62626-1187 

Family & Community Services

Region 4

Agency Contact:  Melissa.Long@Illinois.gov 
Job Function: Administration/Management; Social Services 


About the Agency:

DHS’s vision is to have the healthy, independent people of Illinois living in safe, strong communities. Our mission is strengthening Illinois by building up lives and communities. Our core values are Human Dignity, Teamwork, Learning and integrity. Our motto is committed to treating people the way we wish to be treated.