BUSINESS OPERATIONS AND DATA ANALYST
Chicago, IL, US, 60607
Job Requisition ID: 56265
Opening Date: 06/12/2026
Closing Date: 06/26/2026
Agency: Department of Human Services
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary: (Effective 7/1/26) $6,820 - $9,875 per month ($81,840 - $118,500 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Behavioral Health and Recovery (DBHR) is seeking to hire a Business Operations and Data Analyst to serve as a project lead in state and federal data matters by conducting operations, analytical, and statistical reviews of Substance Use Disorder (SUD) grant, contract, and service data to support management in decision making. The MOAII will meet deadlines using prioritization and communication skills, attention to detail, and ability to use task switching and critical thinking skills while working on multiple projects. Projects include researching, compiling, and developing required and ad hoc complex service, client, program, and management reports and presentations using an array of federal, state, and DBHR information technology systems, databases, and software including Excel, Tableau, SQL, and/or Access; performing routine and ad-hoc quality control tests to ensure integrity and validity of data; generating and delivering operation and evaluation communication, reports, and presentations pertaining to data-related matters; and collaborating with internal and external stakeholders to ensure project goals, performance measures, and management outcomes are achieved. This position is responsible for planning by creating and implementing work plans to manage routine, and ad hoc projects and resources, as well as documenting the unit’s processes and procedures; assisting DBHR personnel in decision-making regarding management and quality improvement activities; and coordinating and supporting onsite and remote DBHR end-user office hardware and software needs, including managing training and problem resolution.
Essential Functions
- Serves as a Business Operations and Data Analyst in a lead project role for state and federal data matters by conducting operations, analytical and statistical reviews of Substance Use Disorder (SUD) grant, contract and service data to support Division of Behavioral Health (DBHR) management in decision making.
- Based on grant and data-driven project goals and objectives, develops and implements electronic work plans to manage routine and ad-hoc data-related projects and resources, as well as documents the unit’s processes and procedures.
- Coordinates and supports, both onsite and remote, DBHR end-user office hardware and software needs, including training and problem resolution.
- Performs routine and ad-hoc quality control tests and generates corresponding management operation and evaluation communication, reports, visualizations and presentations to ensure the integrity and validity of data from, but not limited to, DBHR’s client and service reporting system, licensing, and contract management systems.
- Monitors and develops procedures and processes to improve and maximize DBHR and contractual reporting/dashboard systems.
- Initiates and designs new or revised data collection techniques and forms, including tracking logs.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
- Requires three (3) years progressively responsible professional experience in management operations analysis.
Preferred Qualifications
- Three (3) years of professional experience interpreting results of multivariate, correlational, qualitative and descriptive analysis.
- Three (3) years of professional experience developing and applying research design techniques with application to social or health data.
- Three (3) years of professional experience using statistical programs such as Statistical Package for Social Science (SPSS), Statistical Analytical Software (SAS) and Qualitative Analysis to run analyses and create statistical, scientific and narrative reports and narratives.
- Three (3) years of professional experience in the preparation of narrative and statistical reports that communicate the results of complex data analysis studies performed.
- Three (3) years of professional experience in effective, collaborative communication (orally and written) with internal and external entities.
- Three (3) years of professional experience with qualitative research approaches in a health/healthcare-related professional context.
Conditions of Employment
- Requires the ability to travel in the performance of job duties.
- Requires the ability to utilize Microsoft Office Suite such as Excel, Access, and PowerPoint in the development of reports, etc.
- Requires the ability to utilize office equipment, including personal computers and basic computer skills.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday - Friday, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607
Division of Behavioral Health and Recovery
Office of Planning and Transformation
Behavioral Health
Work County: Cook
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Building, Fleet & Institutional Support; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Chicago