CHILD SUPPORT SPECIALIST II, Spanish Speaking
Chicago, IL, US, 60603
Job Requisition ID: 55762
BPIS: 01215
Opening Date: 04/30/2026
Closing Date: 05/14/2026
Agency: Department of Healthcare and Family Services
Class Title: CHILD SUPPORT SPECIALIST II - 07199
Skill Option: None
Bilingual Option: Spanish
Salary: Anticipated starting salary (Effective 7/1/2026) $5834 monthly; Full range $5834 - $8307
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview:
The Department of Healthcare and Family Services, Child Support Services (CSS) is seeking to hire a highly qualified and motivated Spanish speaking professional to join our Cook Central Region in the role of Child Support Specialist II. This position serves as a technical expert to lower-level Child Support Specialists; reviews and reconciles the more complex child support case records; interprets and reviews support orders, both judicial and administrative, for case review and entry into the system. resolves customer service issues through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, e-mail, and face-to-face office visits. Serves as an expert witness in court and at administrative hearings, assists with planning and implementing judicial, administrative, and legislative policies relating to child support services. Additionally, translates information and documents into Spanish for non-English speaking people.
The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Cook Central Region Team G.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Under general direction, interviews applicants and/or reviews Uniform Interstate Family Support Act (UIFSA) petitions received from other IV-D agencies/jurisdictions for public assistance and non-assistance to establish,
modify, and enforce financial and medical support obligations of legal Non-Custodial Parents (NCPs) and/or putative parents - Initiates legal pleadings for transmittal to the office of the Attorney General and other legal representatives for the filing of a support or paternity action
- Interviews absent parents, putative parents, and spouses
- Serves as liaison to and develops working relationships with the Attorney General, other legal representatives, other jurisdictions, employers, and the community
- Interprets family support policies, rules, and procedures for staff, clients, absent parents, and legal representatives and monitors implementation to ensure federal regulations are met
- Translates information into and conducts interviews in Spanish for non-English speaking people.
- Assists regional and central office support staff in making limited field investigations to locate employers, absent parents, or putative parents when leads indicate they are working/residing in the area and in locating absent parents whose addresses are unknown
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires two (2) years of Child Support Specialist I experience
- Requires extensive knowledge of court and administrative practices related to parentage and child support
- Requires extensive experience in applying analytical tools to assess a child support case
- Requires ability to speak and write Spanish at a colloquial skill level
Conditions of Employment
- Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- Requires ability to travel in the performance of duties, with overnight stays as appropriate
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 am - 5:00 pm
Headquarter Location: 115 S Lasalle St, Chicago, Illinois, 60603
Work County: Cook
Email: HFS.DCSSApps@illinois.gov
Posting Group: Social Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Chicago