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CHILD SUPPORT SPECIALIST TRAINEE (SS)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 3, 2021
Location: 

Chicago, IL, US, 60603-2901

Job Requisition ID:  2801

Agency:  Department of Healthcare and Family Services  
Closing Date/Time:  05/17/2021 
Salary:  $3,544 - $5,001 Anticipated Monthly 
Job Type:  Salaried Full Time 
County:  Cook 
Number of Vacancies:  1 
Plan/BU:  RC062 

 

ABOUT THE POSITION:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated Spanish speaking individual to participate in the twelve-month Child Support Specialist Trainee program for our Cook County Interstate team.  The ideal candidate will have the equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance, as well as experience resolving customer service issues in a Call Center environment.  The ability to speak and write Spanish at a colloquial level is required.

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #33-54-2801-CS4676

 

Job Responsibilities

25%  Participates in an agency-sponsored child support enforcement training program.

20%  Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies/jurisdictions for CPs.

10%  Assists with managing the establishment, modification, and enforcement of court orders.

10%  Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail.

10%  Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system.

10%  Assists with calculating financial obligations and support balances related to child support accounts.

10%  Translates information and documents into Spanish for non-English speaking people.

5%    Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field; OR
  • Education and experience equivalent to two years of college with a minimum of eight semester hours in finance and four years experience in the Child Support Enforcement program area; OR
  • Eight years of experience performing paraprofessional functions in the Child Support Enforcement program area
  • Requires the ability to speak, read and write Spanish at a colloquial skill level

Conditions of Employment

 

  • Requires the ability to pass a background check

 

Work Hours:  8:30 a.m. - 5:00 p.m. Monday - Friday  
Work Location: 36 S Wabash Ave Chicago, IL 60603-2901  
Agency Contact: Keith Dowd

Job Function:  Social Services  

 

ABOUT THE AGENCY/BUREAU/PROGRAM

At the Illinois Department of Healthcare and Family Services (HFS), we work in a spirit of teamwork to help millions of people in Illinois lead healthier and more successful lives.  We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services.  HFS is an equal opportunity employer.

HFS is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. 

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: HFS.DCSSApps@illinois.gov 

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B(version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisiton ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requistion ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after)and official college transcripts(Where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s)will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.