Chicago Claims Manager

Position Overview

Do you love making people’s dreams come true? The Illinois Lottery is hiring a Chicago Claims Manager in the Finance Division that will oversee the processing of claims and payment of Lottery winners. The successful candidate will have excellent customer service and organizational skills, with the ability to work in a very fast paced environment while speaking fluent Spanish as needed. If you are a people person who wants to make people happy, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Serves as working supervisor for the Chicago Claims Unit.
• Develops, recommends, and implements new and/or revised policies and procedures affecting processing operations.
• Serves as lead customer service supervisor.
• Utilizes Microsoft Office products to compose letters, memos, emails, and other material to the public, players, retailers, and other providing information, answering inquiries, explaining, and interpreting rules, regulations, and procedures, as pertains to the Lottery programs, games, operations, and activities, speaking Spanish when needed.
• Provides direction and advice to subordinates.
• Translates procedures, questions, and documents into Spanish for individuals who cannot speak or read English.  
• Serves as specialized liaison between the Chicago office and headquarters regarding complaints and ticket problems.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge skill and mental development equivalent to completion of two years study at a secretarial/business college and two years office experience; or, completion of high school and four years Office Assistant experience; or, four years independent business experience.
• Requires the ability to speak and write Spanish at a colloquial skill level.

Preferred Qualifications

• Prefers extensive knowledge of office procedures and programs.
• Prefers the ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Prefers the ability to perform basic mathematics.
• Prefers working knowledge of the agency’s program operations, policies, rules, and regulations.
• Prefers working knowledge of Microsoft Office Suite software, including Teams, Word, Excel, and Outlook.
• Prefers ability to direct and supervise the work of a nonprofessional office staff.
• Prefers the ability to operate manual and automated office equipment.
• Prefers the ability to communicate with a wide variety of people with different backgrounds and ethnicities.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $23 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  By utilizing the latest technology, recognizing and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.