Chicago Claims Supervisor

Position Overview

Do you love making people’s dreams come true? The Illinois Lottery is hiring a Chicago Claims Manager in the Finance Division that will oversee the processing of claims and payment of Lottery winners. The successful candidate will have excellent customer service and organizational skills, with the ability to work in a very fast paced environment while speaking fluent Spanish as needed. If you are a people person who wants to make people happy, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Serves as working supervisor for the Chicago Claims Unit.
• Serves as lead customer service representative.
• Develops, recommends, and implements new and/or revised policies and procedures affecting processing operations.
• Utilizes Microsoft Office products to compose letters, memos, emails, and other material to the public, players, retailers, and other providing information, answering inquiries, explaining and interpreting rules, regulations, and procedures, as pertains to the Lottery programs, games, operations, and activities.
• Provides direction and advice to subordinates. 
• Serves as liaison between the Chicago office and headquarters regarding complaints and ticket problems.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge skill and mental development equivalent to completion of two years study at a secretarial/business college and two years office experience; or, completion of high school and four years Office Assistant experience; or, four years independent business experience.

Preferred Qualifications

• Prefers two (2) years of experience with office methods and procedures.
• Prefers two (2) years of experience preparing written communication utilizing proper grammar, spelling, and punctuation.
• Prefers two (2) years of experience performing basic mathematics.
• Prefers working knowledge of the agency’s program operations, policies, rules, and regulations.
• Prefers two (2) years of experience utilizing Microsoft Office, Word, Excel, Teams and Outlook or comparable software.
• Prefers two (2) years of supervisory experience.
• Prefers two (2) years of experience operating manual and automated office equipment.
• Prefers two (2) or more years of experience delivering clear and concise communication for a variety of audiences, both verbally and in writing.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. 

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $23 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  By utilizing the latest technology, recognizing and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.