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Child Intake & Recovery Administrator (Senior Public Service Administrator Opt. 6)4007006 1

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Apr 7, 2021

Chicago, IL, US, 60616-1310

Job Requisition ID:  1991

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Child Intake and Recovery Administrator, providing focus on children and youth in care who run away, are missing, or have been abducted.  Subject to management approval, this position will direct the Child Intake and Recovery Unit and Case Assignment/Placement Unit, providing oversight of emergency services and program personnel, including Team Supervisors and a subordinate administrator responsible for the Case Assignment/Placement Unit.  This position provides a great opportunity for someone who is interested in tackling challenging situations and supporting teams of workers who strive to achieve positive outcomes for endangered children and youth.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong leadership skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.


Agency:  Department of Children and Family Services 
Closing Date/Time:  04/20/2021 
Salary:  $4,295.00-$12,734.00 month (Anticipated Starting Salary Range $7,917.00 - $10,417.00 Monthly) 
Job Type:  Salaried Full Time 
County:  Cook 
Number of Vacancies:  1 
Plan/BU:  Subject to Term Appointment Provisions 


****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Job Responsibilities

  1. As Child Intake and Recovery Administrator, plans, directs, and provides administrative oversight of the Child Intake and Recovery Unit and Case Assignment/Placement Unit
  • Formulates, designs, and directs the implementation of statewide policies and procedures
  • Serves as senior consultant to the Operations Program Administrator regarding areas of oversight, providing major input and consultation on issues concerning program activities
  • Reviews and analyzes program activities to ensure compliance with all applicable laws, rules, procedures, policy and performance standards
  • Designs and develops strategies to improve division services and operations
  • Recommends necessary changes and facilitates implementation as directed by the Operations Program Administrator
  • Drives or travels to various locations in the performance of duties

Job Responsibilities

2. Serves as full line supervisor of subordinate supervisory staff

  • Assigns and reviews work
  • Provides guidance and training to assigned staff
  • Counsels staff regarding work performance
  • Reassigns staff to meet day-to-day operating needs
  • Establishes annual goals and objectives
  • Approves/disapproves time off requests
  • Adjusts first level grievances
  • Effectively recommends and imposes discipline, up to and including discharge

Job Responsibilities

    3. Directs and manages the Department’s Child Intake and Recovery Unit

  • Provides oversight of emergency services and program personnel
  • Develops program objectives
  • Develops long-range plans and monitors progress towards achievement of goals and objectives
  • Oversees emergency need conceptualization and the linkage of resources to client need and quality assurance

(Job Responsibilities continued)

4. Through a subordinate administrator, directs and monitors the operations of the Case Assignment/Placement Unit

  • Provides administrative support and guidance for program activities
  • Monitors reports and determines need for revisions to operations to ensure program success
  • Provides guidance in troubleshooting problematic issues

Job Responsibilities continued

5. Represents the Operations Program Administrator and the Department before other state and federal agencies, private organizations, elected officials, and lay groups with regard to child welfare and protection issues impacting the Child Intake and Recovery Unit

  • Interprets agency policy, programs, and objectives to agencies, groups, and organizations
  • Develops and implements inter- and intra- agency communication

6. Serves as a member of the Director’s Executive Staff, providing advice and consultation on operational issues

7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Conditions of Employment

  • Requires the ability to pass a background check
  • Requires possession of a valid driver’s license and ability to travel

Minimum Qualifications

  1. Requires an MSW or master’s degree in a related human service field.
  2. Requires four years of administrative child welfare/child protection experience with an MSW or five years of administrative child welfare/child protection experience with a master’s degree in a related human services field.

Preferred Qualifications

  1. Prefers 2 years of experience managing a multi-team organization of professional staff
  2. Prefers 2 years of professional experience overseeing a multi-shift operation
  3. Prefers at least 2 years of experience supervising professional staff
  4. Prefers thorough knowledge of social work concepts applicable to child welfare services as evidenced by 2 years of experience as a child welfare casework, child protection specialist, or social worker
  5. Prefers 2 years of professional experience in the development and implementation of policies and procedures in a public or business organization
  6. Prefers 2 years of professional experience conducting social work program planning activities on a regional or statewide basis
  7. Prefers 2 years of professional experience conducting community outreach as a representative of a public or business entity

Work Hours:  M - F 8:30am to 5:00pm 
Work Location: 1911 S Indiana Ave Chicago, IL 60616-1310 
Agency Contact:  Lorrie.Coleman@illinois.gov 
Job Function: Administration/Management 


DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.