Collections Tax Specialist I (REVENUE TAX SPECIALIST I)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two (2) Collections Tax Specialist 1s (Revenue Tax Specialist 1s) for our Field Compliance Division in our Chicago office. In these positions you will assist taxpayers and their representatives with delinquent tax issues on the phone and in person, provide direction on how to comply with current Illinois tax laws, and be given the tools to effectively communicate with taxpayers to bring them into compliance. If you have completed the Revenue Tax Specialist Trainee period and have a desire to help others, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, confers by telephone, correspondence and/or in person with taxpayers and/or their representatives to make demand for payment or filing of missing returns and/or debt.
• Receives, reviews and analyzes routine in-state and out-of-state accounts assigned by GenTax, referred from other enforcement programs or other state agencies, involving the various taxes administered by IDOR, to determine the most appropriate collection action to secure delinquent tax returns, taxpayer compliance and taxpayer debt in a cost-efficient manner, e.g., bank levy, wage levy, license revocations, etc.
• Utilizes GenTax, or other computer systems, to access delinquent taxpayer cases while conferring by telephone, correspondence, and/or in person with taxpayers or their representatives.
• Prepares and prints remittance processing documents, when appropriate, and directs the liability to the proper account period.
• Recommends various courses of action to taxpayers, higher level staff, and managers in order to resolve collection cases.
• Serves as a member of a project team, performing a segment of studies during the development and testing of new procedures and/or automated systems.
• Confers with supervisor relative to new or revisions in tax laws and other regulatory material.
• Compiles and prepares a variety of weekly, monthly and special management reports of work processed and pending.
• As part of an on-the-job learning process, assists in processing the more difficult/complex tax account cases.
• Performs other duties as required or assignment which are reasonable within the scope of duties numerated above.

Minimum Qualifications

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.