We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 22, 2024

Chicago, IL, US, 60634

Job Requisition ID:  37099

Agency :  Department of Human Services 

Opening Date:  05/22/2024
Closing Date/Time: 06/05/2024 
Salary:   Anticipated Salary: $5,901 - $8,825 per month ($70,812 - $105,900 per year)  
Job Type:   Salaried 
County:   Cook  
Number of Vacancies:   1  
Plan/BU: RC062   


 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.


While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.


Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number 37099

Position Overview

The Division of Family & Community Services is seeking to hire an independent, critical thinking individual who is organized, detail-oriented, and a conscientious learner with the ability to communicate vertically and horizontally to organize, plan, execute, control and evaluate complex, specialized activities relating to scanning solutions between personal computer (PC)/Local Area Network (LAN) based operations for the Integrated Eligibility System in Cook County.  This position operates PC/LAN equipment, including control terminals, printers, scanners; lifts and carriers up to 50 pounds of equipment/documents at one time; ensures new in-state address changes from returned mail are updated; assists in statewide scanning, registers statewide applications, redes, etc; implements  and ensures statewide scanning contingency plans in case of a disaster, confers with system programmers on system problems; acts as a disaster recovery site for scanning in an emergency; monitors and evaluates statewide scanning operations and provides recommendations for improvement or issues; and develops, participates, leads and trains lower level team members in testing procedures or scanning, document processing, application registration, redes, etc.

Job Responsibilities

  1. As a functional administrator, organizes, plans, executes, controls and evaluates complex, specialized activities relating to scanning solutions between personal computer (PC)/Local Area Network (LAN) based operations.
  2. Serves as a working supervisor.
  3. Operates equipment including printers, scanner and PC/LAN.
  4. Independently conducts complex, specialized activities relating to a PC/LAN based operations.
  5. Ensures new in-state address changes from returned mail, assists form management, mail room and print room reporting.
  6. Plans data transmission between mainframe and the PC/LAN.
  7. Serves as back-up to lower level staff during vacancies and absences.
  8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
  2. Requires two (2) years of responsible administrative experience in a public or business organization.



Of the two (2) years of responsible administrative experience, requires two (2) years of experience working in a data processing site for a public or private organization.

Preferred Qualifications

  1. Two (2) years of professional experience documenting and testing scanning systems and workflows with strong attention to detail for a public or private organization using a variety of software such as Microsoft Excel, Word, Outlook, PowerPoint, WebEx, etc.
  2. Two (2) years of professional experience using and managing large scale scanning machines and managing workflow and processes.
  3. Two (2) years of professional experience analyzing problems and providing/creating clear instructions on use of a PC/LAN.
  4. Two (2) years of professional experience working with public assistance eligibility systems such as Integrated Eligibility System (IES).
  5. Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling, training staff, approving time off, and preparing and signing performance evaluations.
  6. Two (2) years of professional experience utilizing critical thinking skills while multi-tasking multiple projects.

Conditions of Employment

  1. Requires the ability to travel.
  2. Requires the ability to work overtime and/or outside of regular hours of employment.
  3. Requires the ability to lift/push/pull/carry equipment/documents weighing up to 50 pounds.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.


Work Hours:  8:30am - 5:00pm, Monday - Friday  
Work Location: 4200 N Oak Park Ave, Chicago, Illinois, 60634  

Family and Community Services

Integrated Eligibility System

FCS-Central Scanning Unit

Chicago/Cook County

Agency Contact:  DHS.HiringUnit@Illinois.gov

Posting Group:  Leadership & Management; Social Services  


About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.


As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

                * Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx


This position DOES contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

Nearest Major Market: Chicago