End User Computer Coordinator (ISA I Option C)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an End User Computer Coordinator providing technical support for computer-based hardware and software for assigned agencies. In this role, you will diagnose and resolve computer system related problems including interfaces to active directory, network integrations, and software applications/products adapting complex processing to different system/program requirements. In addition, you will serve as project coordinator on standard projects including small to medium size computer hardware/software installations and deployments. If you possess these skills, knowledges and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:
•    Competitive Group Insurance benefits including health, life, dental and vision plans.
•    Flexible work schedules (when available and dependent upon position).
•    10-25 days of paid vacation time annually (10 days for first year of state employment).
•    12 days of paid sick time annually which carry over year to year.
•    3 paid personal business days per year.
•    13-14 paid holidays per year dependent on election years.
•    12 weeks of paid parental leave.
•    Pension plan through the State Employees Retirement System.
•    Deferred Compensation Program – voluntary supplemental retirement plan.
•    Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, serves as an End User Computer Coordinator for the Department of Innovation & Technology (DoIT), performing difficult and specialized professional activities to support affected agencies in the assigned areas and providing technical support for computer-based hardware and software.
• Diagnoses and resolves computer system related problems including interfaces to active directory (AD), network integrations, and software applications/products adapting complex processing to different system/program requirements.
• Collaborates with users to determine needs and objectives and develops recommendations to accommodate user request and to ensure compatibility with existing hardware and software standards.
• Serves as project coordinator on standard projects including small to medium size computer hardware/software installations and deployments while independently planning, developing, and implementing techniques for gathering and interpreting data.
• Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met. 
• Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. 

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields. 
• Requires one (1) year of professional experience in client services or a related information technology field.

Specialized Skills

• Requires one (1) year of professional experience providing technical support for end-user hardware, software, and applications systems, including diagnosing and resolving issues using established troubleshooting tools, methodologies, and procedures.
• Requires one (1) year of professional experience administering Active Directory (AD) environments and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, System Center Configuration Manager (SCCM), or Lite-Touch for configuration, installation, and updates.
• Requires one (1) year of professional experience maintaining, configuring, and troubleshooting network-connected devices within a business infrastructure, ensuring proper integration and functionality across systems.
• Requires one (1) year of professional experience installing, configuring, and supporting Microsoft Windows and MAC operating systems and Microsoft Office client software products in an enterprise environment.

Preferred Qualifications

• One (1) year of professional experience providing technical support for end-user hardware, software, and applications systems, including diagnosing and resolving issues using established troubleshooting tools, methodologies, and procedures.
• One (1) year of professional experience administering Active Directory (AD) environments and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, System Center Configuration Manager (SCCM), or Lite-Touch for configuration, installation, and updates.
• One (1) year of professional experience maintaining, configuring, and troubleshooting network-connected devices within a business infrastructure, ensuring proper integration and functionality across systems.
• One (1) year of professional experience installing, configuring, and supporting Microsoft Windows and MAC operating systems and Microsoft Office client software products in an enterprise environment.
• One (1) year of professional experience configuring Microsoft Windows and Mac Operating Systems, Microsoft Office client software products, and Active Directory including the use of Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), Lite-Touch/MDT and computer programming or scripting.
• One (1) year of professional experience scheduling, coordinating, configuring, and supporting end user hardware, software, and application systems, including experience with automated deployment/imaging tools used for workstation provisioning. 
• One (1) year of professional experience in desktop and laptop hardware configurations and troubleshooting, utilizing diagnostic utilities, imaging tools, and established hardware/software troubleshooting procedures.
• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature
• Developed verbal and written communication skills to present technical information to others with clarity and precision. 
• Ability to gain and maintain effective working relationships with associates, vendors, clients and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.  

•    Requires the ability to verify identity. 
•    Requires employment authorization to accept permanent full-time position with State of Illinois. 
•    Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history. 
•    Requires a valid driver’s license and the ability to travel, including occasional overnight stays. 
•    Requires the ability to work outside of normal hours to meet deadlines. 
•    Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. 
•    Requires the ability to serve in an on-call capacity. 
•    Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties. 
•    Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). And involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.  
•    The conditions of employment listed are incorporated and/or related to any duties included in the position description.