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End-User Support Specialist

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Jul 30, 2025
Location: 

Chicago, IL, US, 60602

Job Requisition ID:  47623

Job Requisition ID: 47623 
Closing Date: 08/14/2025
​Agency: Illinois Workers' Compensation Commission
Class Title: INFORMATION SYSTEMS ANALYST I - 21165 
Skill Option: Client Services - Information Technology 
Bilingual Option: None
Salary: Anticipated Starting Salary $6,952 monthly; Full Range $6,952 - $10,130 monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. 

 

Position Overview:

The Illinois Workers' Compensation Commission is seeking a technically inclined individual for the position of End-User Specialist. The right candidate with play a key role in resolving technical issues, configuring devices, ensuring security compliance, and supporting essential software and CRM applications. We're seeking a dedicated professional ready to empower our end-users with seamless technology experiences while helping to safeguard the Commission’s critical digital assets. If you're passionate about IT support and want to make a meaningful impact in a mission-driven public service environment, we want to hear from you!


Illinois Workers’ Compensation Commission offers a robust benefit package including:

  • Monday-Friday schedule
  • Health, life, vision, and dental insurance
  • Paid Parental leave
  • Pension Plan
  • Deferred Compensation, and other pre-tax benefit programs
  • Employees earn (12) paid sick days annually
  • (10-25) paid vacation days (based on years of service)
  • Employees earn (3) paid personal days (pro-rated based on start date)
  • (13-14) paid state holidays annually

Work hours and schedule will be mutually agreed upon by supervisor during the onboarding process.

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

  • Manages end-user device setup and configuration – Assists with imaging, setup, and deployment of desktops, laptops, monitors, docking stations, and peripherals to ensure compatibility with the organization’s IT infrastructure.
  • Ensures compliance with security policies – Implements security configurations, user access controls, and authentication protocols to safeguard sensitive data and prevent unauthorized access. Regularly reviews and updates security settings in alignment with agency guidelines and cybersecurity best practices.
  • Provides software and system training – Assists end-users in understanding and effectively utilizing agency-specific applications, operating systems, and software tools, including Microsoft Office Suite, Windows 10/11, and other products.
  • Provides agency CRM application support – Assists users with high-level CRM-related inquiries, troubleshooting access issues, and resolving user errors.
  • Stays current with emerging IT trends
  • Performs additional duties as assigned, ensuring alignment with the responsibilities outlined above.

Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to four years of college with course work in computer science or directly related fields.
  • Requires one year of professional experience in a related Information Technology field.
     

Preferred Qualifications

  • Prefers a minimum of one (1) year professional experience in an IT support role within a networked environment, including hardware and software installation, troubleshooting, and maintenance.
  • Prefers a bachelor’s degree in computer science, Information Technology, or a related field.
  • Prefers certifications in the following applications, CompTIA IT Fundamentals (ITF+), CompTIA A+, and/or CompTIA Network+.
  • Prefers a minimum of two years of professional experience displaying superior verbal and written communication skills, with the ability to effectively instruct users, provide technical guidance, and make informed recommendations to management.

Work Hours: Monday - Friday 8:30 am - 5:00 pm
Work Location: 69 W Washington St Chicago, IL 60602-3134
Agency Contact: wcc.hr@illinois.gov
Email: wcc.hr@illinois.gov
Phone #  312-814-6500
Posting Group: Science, Technology, Engineering & Mathematics

 

The Illinois Workers' Compensation Commission resolves disputes between employees and employers regarding work-related injuries and illnesses. A case is first tried by an arbitrator, whose decision may be reviewed by a panel of three commissioners. Cases may then be appealed to the circuit court, Appellate Court, and Illinois Supreme Court. Like most court systems, the vast majority of disputes are resolved by settlement.

 

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Chicago

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