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Information Support Associate - Spanish Speaking (INDUSTRIAL COMMISSION TECHNICIAN)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 13, 2022
Location: 

Chicago, IL, US, 60602-3134

Job Requisition ID:  10865

Agency:  Illinois Workers' Compensation Commission  
Closing Date/Time:  01/28/2022 
Salary:  $3,569 - $4,947/Monthly 
Job Type:  Salaried Full Time 
County:  Cook 
Number of Vacancies:  1 
Plan/BU:  RC014 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #10865

 

The Illinois Wokers' Compensation Commission is seeking an individual for the position of Information Support Associate - Spanish Speaking (Industrial Commission Technician - Spanish Speaking). Under general supervision, receives inquiries to the Illinois Workers’ Compensation Commission and provides technical assistance to the public, attorneys, injured employees, representatives of employers, insurance companies and other interested parties regarding the interpretation of rules and administrative procedures of the Workers’ Compensation Act and Workers’ Occupational Diseases Act; provides administrative support to users on gaining access to and filing forms and documents with the e-filing system; searches prior decisions by nature of the incident and type of injury and advises requesting parties of outcomes or awards for similar cases; answers questions regarding the status of cases pending at the Commission; performs a variety of clerical support functions.

Job Responsibilities

  • Under general supervision, receives inquires to the IWCC and provides technical assistance and answers information request in writing, by phone and in person from the public, attorneys, injured employees, representatives of employers, insurance companies and other interested parties regarding the interpretation the Workers’ Compensation Act and Occupational Diseases Act and the interpretation of rules, practices and procedures of the Commission to specific cases and questions; responds to user inquires and provides administrative support regarding gaining access to and e-filing system questions, problems, or suggestions, including, but not limited to, registration, account updates, how-to questions, submission of documents, data quality, defects, and enhancements; addresses questions regarding benefits and applicable rates.
  • Searches prior case decisions of the Commission based on the nature and type of injury using Q-Dex, indexed publications of the Illinois Workers’ Compensation case decisions; searches Illinois Appellate Court and Supreme Court opinions; advises requesting parties of outcomes or awards for similar cases; queries parties on specific case facts to determine important features of the case and inform them of comparable Commission actions; answers questions regarding the status of cases pending at the Commission; photocopies case information and furnishes other materials as requested
  • Assists unrepresented petitioners in gaining access to the e-filing system and processing their cases by explaining filing procedures and offering assistance in completing the necessary forms; assists individuals in accessing reference books including the Workers’ Compensation Act and Workers’ Occupational Diseases Act, the Rules Governing Practice Before the Illinois Workers’ Compensation Commission and Occupational Diseases; refers disabled individuals in need of immediate assistance to an appropriate social service agency via a community referral services directory
  • Performs a variety of clerical support functions; schedules medical examinations when an impartial medical examination is ordered, notifies parties, assures that physician depositions are furnished in a timely manner, and prepares and approves vouchers for medical payment; assembles copies of Commission hearing transcripts in response to summons, accepts payments, issues receipts, logs and enters information into computer, and forwards documents to the circuit court where appeal is to be heard; logs and tracks Commission decisions for timely issuance, following up with legal staff, the Arbitrator or Commissioner and Chairman when delays are identified.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to the completion of high school.
  • Requires three years of progressively responsible clerical and keyboarding experience.
  • Requires the ability to speak and write Spanish at a colloquial level.

Knowledge, Skills, and Abilities

  • Requires extensive knowledge of the rules, practices, and procedures of the Illinois Workers’ Compensation Commission with a broad and general knowledge of the functions and activities of the program divisions within the Commission.
  • Requires working knowledge of the Illinois Workers’ Compensation Act and Illinois Occupational Diseases Act, associated rules, case precedent, rate sheets, handbook, and other information in a manner sufficient to locate information and answer a range of questions directed to the Commission. 
  • Requires working knowledge of court procedures, legal terminology, and forms as they pertain to the processing of workers’ compensation cases by the Commission.
  • Requires working knowledge of agency computer applications and ability to interpret case information from these systems. 
  • Requires ability to keyboard at a working rate of speed and enter and retrieve information in automated files. 
  • Requires ability to answer a wide range of questions and offer technical assistance to address inquires directed to the Commission.
  • Requires ability to deal tactfully, knowledgeably, and courteously with the public, attorneys, injured employees, representatives of employers, insurance companies and other interested parties.

Work Hours:  8:30 am - 5:00 pm  
Work Location: 69 W Washington St Chicago, IL 60602-3134  
Agency Contact:

WCC.HR@Illinois.Gov

Job Function:  Clerical and Administrative Support  

About The Agency: 

Workers' compensation is a no-fault system of benefits paid by employers to workers who experience work-related injuries or diseases.

 

The Illinois Workers' Compensation Commission resolves disputes between employees and employers regarding work-related injuries and illnesses.  A case is first tried by an arbitrator, whose decision may be reviewed by a panel of three commissioners. Cases may then be appealed to the circuit court, Appellate Court, and Illinois Supreme Court.  Like most court systems, the vast majority of disputes are resolved by settlement.

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Email Application to WCC.HR@Illinois.Gov
Include posting ID # in the subject line when applying 

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B (version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.