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We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 22, 2022

Chicago, IL, US, 60623-2470

Job Requisition ID:  18351

Agency :  Department of Human Services 

Opening Date: 09/23/2022
Closing Date/Time: 10/06/2022
Salary:   Anticipated Salary: $3,196 - $4,235 per month  
Job Type:   Salaried Full Time  
County:   Cook  
Number of Vacancies:   1  
Plan/BU:   RC014  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.


While not required, a Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for any degrees earned and a copy of any applicable professional licenses is recommended and should be uploaded to the Additional Documents section of 
your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.


Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  10-91-18351

Position Overview

The Division of Family & Community Services is seeking to hire a friendly, personable speaking voice who loves helping others to work as an Office Assistant at the Ogden Family and Community Resource Center.  As an Office Assistant, you will typically be the first-person customers speak with, so you will have a great responsibility of providing clients with a productive experience. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

  1. Receives and distributes mail, manual releases, and memos, including incoming correspondence from customers and applicants, drop box items, faxes, and centrally mailed reports.
  2. Edits general client information in the Integrated Eligibility System (IES) system.

  3. Keyboards, prepares, or proofreads a wide variety of correspondence.

  4. Serves as receptionist.

  5. Provides clerical office support.

  6. Serves as timekeeper for staff.

  7. Translates functions/procedures into Spanish for individuals who cannot speak, read or write English, in contacts with the general public, advocacy groups, customers and community organizations.

  8. Maintains files, office supplies, and forms.

  9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.


Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of high school.
  2. Requires one (1) year of related office experience.
  3. Requires the ability to speak, read, and write Spanish at a colloquial skill level.
  4. Requires the ability to keyboard accurately at 35 wpm.


Work Hours:  Mon - Fri, 8:30am to 5:00pm  
Work Location: Ogden FCRC

3920 W Ogden Ave Chicago, IL 60623-2470  

Family and Community Services

Region 1 North

Agency Contact:  

Job Family:  Clerical and Administrative Support  


About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness. 


As a State of Illinois Employee, you will receive a robust benefit package that includes the following: 

•    A Pension Program
•    Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
•    3 Paid Personal Business Days annually
•    12 Paid Sick Days annually (Sick days carry over from year to year)
•    13 Paid Holidays annually, 14 on even numbered years
•    Flexible Work Schedules (when available dependent upon position)
•    10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
•    10 Weeks Paid Maternity/Paternity Leave
•    Deferred Compensation Program - A supplemental retirement plan
•    Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
•    5% Salary Differential for Bilingual Positions
•    Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: 



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: