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OFFICE ASSISTANT Opt 1- Cook County Master File System Assistant/Investigations Assignment

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 23, 2023

Chicago, IL, US, 60621-2059

Job Requisition ID:  22391

Agency :  Department of Children and Family Services 
Closing Date/Time: 02/06/2023
Salary:   $3,196 - $4,235 (Anticipated starting salary $3,196)  
Job Type:   Salaried Full Time  
County:   Cook  
Number of Vacancies:   1  
Plan/BU:   RC014  

Pin:  180394

Supevisor:  Brenda Forehand


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Job Responsibilities

The Illinois Department of Children and Family Services is seeking an organized, profession, and energetic individual to serve as Cook County Master File System Assistant.  Under general supervision, this position will maintain the Cook County master file system and review incoming documents to ascertain proper section for placement with the case file.  The position will conduct data checks on incoming reports and maintain records.  The position will also greet visitors, answer call, and screen callers.  This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organization skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.


1.  Serves as Cook County Master File System Assistant/Investigations Assignment

2.  Performs data checks on incoming reports, including CANTS/CYCIS data from DCFS and Department of Healthcare and Family Services, utilizing judgement with regard to appropriate information to report

3.  Greets visitors, answers incoming calls, and screens callers to determine nature of request related to case assignments, status of cases, and information on clients and resources

4.  Prepares a variety of difficult materials, including case record data, correspondence, and other documents from rough draft, handwritten notes, or oral instructions and proofreads for general clarity, punctuation, grammar, spelling, and typographical errors

5.  Monitors and checks all outgoing CANTS forms, resolving discrepancies using established procedures and/or coding schemes

6.  Maintains activity control and operational records

7.  Redacts indicated investigations for requesters, utilizing guidelines outlined by DCFS Rules and Procedures

8.  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above


Minimum Qualifications


1.  Requires knowledge, skill, and mental development equivalent to completion of high school

2.  Requires 1 year of office experiance

Employment Conditions


  • Requires the ability to pass a background check

Work Hours:  Monday - Friday 8:30am-5:00pm  
Work Location: 6201 S Emerald Dr Chicago, IL 60621-2059  
Agency Contact:

Ryan Henke


Phone #:217-782-7823

Job Family:  Clerical and Administrative Support  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: