OFFICE ASSISTANT Opt 1- Cook County Master File System Assistant/Investigations Assignment

Job Responsibilities

The Illinois Department of Children and Family Services is seeking an organized, profession, and energetic individual to serve as Cook County Master File System Assistant.  Under general supervision, this position will maintain the Cook County master file system and review incoming documents to ascertain proper section for placement with the case file.  The position will conduct data checks on incoming reports and maintain records.  The position will also greet visitors, answer call, and screen callers.  This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organization skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1.  Serves as Cook County Master File System Assistant/Investigations Assignment

2.  Performs data checks on incoming reports, including CANTS/CYCIS data from DCFS and Department of Healthcare and Family Services, utilizing judgement with regard to appropriate information to report

3.  Greets visitors, answers incoming calls, and screens callers to determine nature of request related to case assignments, status of cases, and information on clients and resources

4.  Prepares a variety of difficult materials, including case record data, correspondence, and other documents from rough draft, handwritten notes, or oral instructions and proofreads for general clarity, punctuation, grammar, spelling, and typographical errors

5.  Monitors and checks all outgoing CANTS forms, resolving discrepancies using established procedures and/or coding schemes

6.  Maintains activity control and operational records

7.  Redacts indicated investigations for requesters, utilizing guidelines outlined by DCFS Rules and Procedures

8.  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

1.  Requires knowledge, skill, and mental development equivalent to completion of high school

2.  Requires 1 year of office experiance

Employment Conditions

• Requires the ability to pass a background check