OFFICE ASSISTANT Opt 1- Cook County Master File System Assistant/Investigations Assignment
Chicago, IL, US, 60621-2059
Agency : Department of Children and Family Services
Closing Date/Time: 02/06/2023
Salary: $3,196 - $4,235 (Anticipated starting salary $3,196)
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC014
Pin: 180394
Supevisor: Brenda Forehand
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Job Responsibilities
The Illinois Department of Children and Family Services is seeking an organized, profession, and energetic individual to serve as Cook County Master File System Assistant. Under general supervision, this position will maintain the Cook County master file system and review incoming documents to ascertain proper section for placement with the case file. The position will conduct data checks on incoming reports and maintain records. The position will also greet visitors, answer call, and screen callers. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organization skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
1. Serves as Cook County Master File System Assistant/Investigations Assignment
2. Performs data checks on incoming reports, including CANTS/CYCIS data from DCFS and Department of Healthcare and Family Services, utilizing judgement with regard to appropriate information to report
3. Greets visitors, answers incoming calls, and screens callers to determine nature of request related to case assignments, status of cases, and information on clients and resources
4. Prepares a variety of difficult materials, including case record data, correspondence, and other documents from rough draft, handwritten notes, or oral instructions and proofreads for general clarity, punctuation, grammar, spelling, and typographical errors
5. Monitors and checks all outgoing CANTS forms, resolving discrepancies using established procedures and/or coding schemes
6. Maintains activity control and operational records
7. Redacts indicated investigations for requesters, utilizing guidelines outlined by DCFS Rules and Procedures
8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
1. Requires knowledge, skill, and mental development equivalent to completion of high school
2. Requires 1 year of office experiance
Employment Conditions
- Requires the ability to pass a background check
Work Hours: Monday - Friday 8:30am-5:00pm
Work Location: 6201 S Emerald Dr Chicago, IL 60621-2059
Agency Contact:
Ryan Henke
Email: ryan.henke@illinois.gov
Phone #:217-782-7823
Job Family: Clerical and Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com