OFFICE ASSOCIATE, OPT 2
Chicago, IL, US, 60661
Agency : Department of Financial and Professional Regulation Professional Regulation/State-wide Enforcement/Enforcement Administration/Complaint Intake
HR Tracking#: 34333
Closing Date/Time: 02/07/2023
Salary: $3,367 - $4,552
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 2
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number #22608
Position Overview
Under direction, performs a variety of complex clerical functions in the Complaint Intake Unit. Receives, reviews, and evaluates a variety of complaints pertaining to professionals licensed by the Division. Utilizes a computer to docket all complaints. Utilizes a computer and/or multifunction office products to prepare and email/mail complaint acknowledgment letters. Responds to telephone, mail-in and walk‑in inquiries of a routine nature. Updates assigned complaint files in accordance with established policies and procedures.
Job Responsibilities
- Receives, reviews, and evaluates a variety of complaints pertaining to professionals licensed by the Division, often of a non-routine and complex nature
- Utilizes a computer to docket all complaints in the Division’s database; i.e., establish respondent’s and complainant's name and identification numbers to generate case number, enter specific complaint data on Intake Screen
- Utilizes a computer and/or multifunction office products to prepare and email/mail complaint acknowledgment letters to complainants, requiring knowledge of content for legal, medical and investigative terminology
- Responds to telephone, mail-in and walk‑in inquiries of a routine nature, such as those relating to status of complaint
- Updates assigned complaint files in accordance with established policies and procedures
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of high school
- Requires two years of office experience
Preferred Qualifications
- Prefers at least four years of experience working in a professional office environment
- Prefers at least four years of customer service experience conducted by phone or email
- Prefers at least four years of experience composing, filing, and logging reports and documents
Employment Conditions
- Requires the ability to pass an agency conducted background check
- Requires the ability to type accurately at 45 wpm
Education Degree
- Requires knowledge, skill and mental development equivalent to completion of high school
- Requires two years of office experience
About the Agency
IDFPR is a regulatory licensing and enforcement agency that protects the residents of Illinois, ensures the safety and soundness of financial institutions, ensures that competent professionals are licensed to provide services to the public, and enhances commerce in the state for the benefit of all its residents.
Work Hours: 8:30am - 5:00pm M-F
Work Location: 555 West Monroe Street, Chicago IL 60661
Agency Contact: FPR.Employment@Illinois.gov
Job Family: Clerical and Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Chicago