OFFICE ASSOCIATE-Keyboarding- Spanish Speaking

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package?  How about a workplace with career and personal growth opportunities?  Then consider the Illinois Department of Revenue.  We are hiring a bilingual Office Associate, Option TY, Spanish Speaking, for the Taxpayer Assistance Division in Chicago.  In this position you will be the timekeeper for the Northern District Offices and Chicago, receive, sort and distribute mail, and perform specialized clerical duties that include creating and maintaining spreadsheet information for reporting to management.  The successful candidate will serve Illinois taxpayers acting as the receptionist for the office, greeting taxpayers with diverse backgrounds seeking assistance from the office personnel and other areas of the Department.  If you are bilingual in English and Spanish, have two years of office experience, and the equivalent of the completion of high school, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out.

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under direction, serves as the receptionist for the Chicago Field Services office.
• Serves as the timekeeper for the Chicago and Northern District Offices.
• Receives, opens, reads, date stamps, sorts and distributes all incoming mail and faxes.
• Provides clerical support to the Chicago Field Services Manager as well as other managers within the Taxpayer Assistance Division.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience.
• Requires the ability to type accurately at 45 WPM.
• Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.

Preferred Qualifications

• Two (2) years of experience performing timekeeping functions for an employer.
• Three (3) years of experience composing correspondence and memos in English and Spanish using standard business practices and formatting.
• Intermediate proficiency in Microsoft Word or similar word processing software programs.
• Intermediate proficiency in Excel or similar spreadsheet software programs.
• Two (2) years of experience operating commonly used manual and automated office equipment and performing routine maintenance.
• Two (2) years of experience answering calls from English and Spanish speaking individuals and redirecting business telephone calls to the correct party.
• One (1) year of experience maintaining office supply inventory.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.