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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Mar 13, 2023

Chicago, IL, US, 60661

Job Requisition ID:  24757

Agency :  Department of Human Rights 
Closing Date/Time: 03/27/2023
Salary:   $3,471 - $4,729 Anticipated Monthly; non-state starting $3,471  
Job Type:   Salaried Full Time  
County:   Cook  
Number of Vacancies:   1  
Plan/BU:   RC014  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  [[id]]

Position Overview

Under direction of the Case Disposition Unit Administrator, serves as case coordinator performing technical office support functions; maintains detailed records and reports to track the status of cases within statutorily defined time frames; performs a variety of complex duties highly specialized in nature requiring independent judgement and action and knowledge of the elaborate case tracking software application programs used by the Department and federal partner agencies; provides for preparation of legal notices and reports to the Human Rights Commission and EEOC.

Job Responsibilities

  • Processes all Department case closures (e.g. Substantial Evidence Finding, Lack of Substantial Evidence Finding, Dismissals Sustained After Request for Review, Public Hearing Closures, Failure to Proceed - FTP, Failure to Cooperate - FTC, Unable to Locate - UTL, Lack of Jurisdiction, Withdrawals, Adjustments with Terms, to list some case closures) and provides complex and specialized office support functions to the unit supervisor. Prepares notification of charge determinations to appropriate parties; issues timeframes for responses; closes cases by notifying complainant and respondent; checks for appropriate forms, signatures, etc.
  • Establishes, maintains, and inventories the Departments' Public Hearing filing system. Ensures that files are properly checked in and out by Department staff, assuring case files are readily available for reference. Maintains case closure schedule and ensures timely submission to other agencies per their submission requirements.
  • Serves as the central unit work processing operator, using word processing to develop form letters, closure documents, generate reports, generate correspondence to complainants and respondents; enters system commands, monitors system replies and enters codes for document recall purposes; reviews case status on Department's computerized case tracking system and responds to inquiries on cases.
  • Serves as a designated lead worker in the unit, distributes work assignments and providing guidance to staff in fulfilling the unit's office support functions as they relate to case coordination; reviews work ensuring that established methods and procedures are maintained; provides input to supervisor on performance objectives; prepares reports to ensure compliance with statutes, rules, regulations and policies; works with supervisor to coordinate training participation, scheduling, etc., for new employees.

(Job Responsibilities continued)

  • Interacts with the public (complainants and respondents) to review "Notice of Dismissal" files and responds to inquiries from the public regarding dismissals. Provides information or assistance to the public applying general knowledge of agency operations.
  • Maintains good working relationship and coordinates with the Human Rights Commission and the U.S. Equal Employment Opportunity Commission as related to the administrative review and closure process. Compiles necessary documents for each charge. Copies, scans, submits and/or transfers case files and related documents for the Commission and EEOC.
  • Maintains current working knowledge of agency functions and amendments to the Illinois Human Rights Act as they relate to the duties and responsibilities of case coordination. Applies evolving automated office equipment and technology to complex tasks.
  • Other duties as assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience.
  2. Requires skill in keyboarding accurately at 45 WPM.

Preferred Qualifications

  1. Working knowledge of alpha-numeric sequencing.
  2. Two years of professional experience using Microsoft Office applications, including Microsoft Excel.
  3. Two years of experience developing, maintaining and preparing regular and special reports.

Employment Conditions

  1. Requires ability to pass a background check.
  2. Requires the ability to lift up to 30lbs, to sit and/or stand for extended periods, and to repetitively bend/stoop.

Work Hours:  8:30 AM - 5 PM, Monday - Friday  
Work Location: 555 W. Monroe Street, 7th Floor, Chicago, IL 60661  
Agency Contact:

Adam Coe


Phone #: (312) 814-6219

Job Family:  Clerical and Administrative Support; Legal and Compliance  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Nearest Major Market: Chicago