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PROGRAM QUALITY ENHANCEMENT MANAGER, COOK/NORTHERN

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Jun 10, 2025
Location: 

Chicago, IL, US, 60621

Job Requisition ID:  47603

DCFS is deeply committed to the welfare and protection of children.  Our goal is to protect children by strengthening and supporting families.  In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. 

 

Job Requisition ID: 47603 
Closing Date: 06/25/2025
​Agency: Department of Children and Family Services

Position Title:  Public Service Administrator, option 6 
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: None
Salary: Anticipated Starting Salary $7,966 - $9,966 Monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage

PUC#:  90693246

 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

 

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

 

IT IS HIGHLY RECOMMENDED THAT YOU UPLOAD COLLEGE TRANSCRIPTS AND RESUME

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Job Responsibilities

  • Servies as Program Quality Enhancement Manager for Cook and Northern Regions. 
  • Develops statewide policies for the management and implementation of OLPD's acquisition and evaluation of the delivery of training program services by staff and contractors including, but not limited to the development, monitoring, evaluation, initiation, and operation of training programs, budgetary allocations, the creation and implementation of program plans, corrective action plans, and contractor staff assignments. 
  • Analyzes university contractor performance reports and prepares qualitative analysis. 
  • Represents OLPD at high-level meetings with internal and external decision-makers, work groups, university administrators, advisory groups, legislators, governmental agencies, and other entities on matters concerning OLPD and DCFS delivery of training and professional development programs. 
  • Creates and manages an OLPD centralized internal database of contract monitoring and other quality enhancement records for each university contractor which evidences the basis of DCFS fund expenditures and disbursements. 
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.           

Minimum Qualifications

  • Requires a master's degree in social work, a related human services field, business administration, or a juris doctorate. 
  • Requires three years of administrative child welfare experience.   

Conditions of Employment

  • Requires the ability to pass a DCFS background check. 
  • Requires ability to travel in the performance of duties.  Requires appropriate, valid driver's license.  
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.  

Work Hours:  Monday - Friday 8:30AM - 5:00PM 
Work Location: 6201 S Emerald Dr, Chicago, Illinois, 60621 

Supervisor:  Monico Eskridge
Agency Contact:  [[recruiterEmail]] 
Email: anna.di-piazza@illinois.gov
Phone #: 312-814-1222

Posting Group: Leadership & Management

 

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Chicago

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