Share this Job

Quality Manager (PSA Opt 6)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 18, 2022

Chicago, IL, US, 60634-1417

Job Requisition ID:  20739

Agency:  Department of Human Services 

Posting ID: 10-79-20739

Opening Date: 11/21/22
Closing Date/Time:  12/07/2022 
Salary:  Anticipated Salary: $7,500 - $9,000 per month 
Job Type:  Salaried Full Time 
County:  Cook 
Number of Vacancies:  1 
Plan/BU:  Gubernatorial Exclusion 063 




Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.  You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

The Division of Mental Health is seeking to hire a dynamic and organized Quality Manager with strong leadership skills to oversee the facility wide program for assessing, improving and managing the quality of care and reducing risk within the Chicago-Read Mental Health Center located in Chicago, Illinois. The incumbent will identify, develop, implement, coordinate and monitor action plans designed to confirm that problems at the facility are resolved and that action is taken to improve quality of care within the units and facility grounds. At Chicago-Read Mental Health Center, we treat individuals with dignity and compassion. Our mission is to provide recovery-oriented, evidence based, psychiatric healthcare services within a safe environment, which promote quality of life and full participation in the community.

Job Responsibilities

  1. Serves as the Quality Manager for the Chicago-Read Mental Health Center.
  2. Serves as full-line supervisor.
  3. Develops, implements, coordinates and monitors plans of corrective actions related to the identification of problems that negatively impact on the quality of care within the hospital.
  4. Collaborates with the Hospital Administrator and Central Office Administration to confirm the hospital meets or exceeds professional/accreditation standards.
  5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with course work in a social or human service field.
  2. Requires three (3) years of progressively responsible administrative/leadership experience in a health or human services organization.

Preferred Qualifications (in priority order)

1. Master’s degree.
2. Two (2) years of experience in assessing compliance with accreditation and certification standards within all operational systems, preferably within a large and complex healthcare organization.
3. Two (2) years of professional experience in a public or private organization maintaining confidentiality and handling sensitive information with professionalism.
4. Three (3) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
5. Two (2) years of professional experience developing, maintaining and managing quality or safety assurance methods and processes by determining objectives, setting specifications and assessing results.
6. Two (2) years of professional supervisory experience, including assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.

Conditions of Employment

1. Requires the ability to travel.

2. Requires the ability to work after business hours, weekends and holidays.

3. Requires the ability to develop, evaluate and revise methods, procedures and performance standards.

4. Requires the ability to meet all agency vaccine/health-related policies and guidance. 

5. Requires ability to pass the IDHS background check.

6. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

Work Hours:  Mon - Fri, 8:00am - 4:00pm 
Work Location: 4200 N Oak Park Ave Chicago, IL 60634-1417 

Division of Mental Health

Chicago-Read Mental Health

Quality Management
Agency Contact:
Job Family: Administration/Management 


About the Agency

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • 10 Weeks Paid Maternity/Paternity Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: