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We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 3, 2021

Chicago, IL, US, 60601-3218

Job Requisition ID:  3798

The Illinois Department of Revenue is seeking candidates for a Revenue Tax Specialist I position in our Chicago Operations Division. Candidates should be capable of adapting to change, providing excellent customer service to taxpayers, and working well in a collaborative environment.


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents.  By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement.  IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


Agency: Department of Revenue

Closing Date/Time:   6/24/2021  5:00pm

Salary: $3,709-$5,199 Monthly (Anticipated Starting Salary for Non-State - $3,709)

(Salary Range includes 3.95 % general increase effective 7/1/2021.)

Job Type: Salaried Full Time

County: Cook Number of Vacancies: 4 Plan/BU: RC062


Collective Bargaining Agreement language applies to this posting:

We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.


Follow the application instructions below to apply to this position.


Vacancy Posting # / Bid ID #: 3798

Description of Duties and Essential Functions

  • Under general supervision at a developmental level, performs technical analysis of routine and involved original and amended tax returns.
  • Independently performs research necessary for resolution of discrepancies or deficiencies.
  • Recommends approval and denial of claims for credit.
  • Corresponds and/or confers with taxpayers and their representatives (via both oral and written communication) regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, etc.
  • Receives progressively more difficult on-the-job training and applies this training as warranted.
  • Serves as a member of special project or test teams, performing specific studies during the development and testing of new procedures and/or automated systems.
  • Reconciles receipts and dispatches cash, checks, and documents to a central location via prescribed methods.
  • Maintains a variety of production records and inventory reports.

Minimum Qualifications

  • Requires a bachelor's degree.
  • Requires completion of the Revenue Tax Specialist Trainee Program -OR- requires nine years' Department of Revenue experience, including completion of the Revenue Tax Specialist Trainee Program.

Knowledge, Skills, and Abilities

  • Requires working knowledge of current Illinois and federal tax laws, rules and regulations and out-of­ state filing requirements.
  • Requires working knowledge of tax terminology, forms and documents utilized in the processing of tax returns and supporting documentation.
  • Requires working knowledge of methods and procedures used in compiling and recording statistical information.
  • Requires working knowledge of manual and automated files, procedural manuals and other related materials utilized in the research and analysis of tax returns and supporting documentation for compliance with applicable tax regulations.
  • Requires working knowledge of tax accounting theory, principles and practices.
  • Requires working knowledge of computer systems as related to the processing of various tax information.
  • Requires working knowledge of manual and automated office equipment.
  • Requires working knowledge of public relations principles and practices.
  • Requires ability to gain and maintain satisfactory working relationships with the public and other employees.
  • Requires ability to compose correspondence to taxpayers, their representatives, county officials and others.

Conditions of Employment

  • Requires the ability to pass fingerprint background check and a tax compliance check.
  • Requires ability to lift and carry materials weighing up to 25 lbs.
  • Requires ability to travel.


Work Hours: Shifts may vary per location. May include weekend/evening hours.

Work Location: Account Processing Administration/Returns & Deposit Operations Bureau

To be assigned to one of four Chicago locations:
100 W. Randolph / 5401 N. Elston / 5301 N. Lexington / 9901 S. King Dr., Chicago, IL 



Agency Contact:

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

FAX - 217-782-9925

PHONE - 217-524-3954

EMAIL – REV.Revenue.Jobs@illinois.gov


APPLICANTS: Submit a CMS-100 Employment Application to the Agency Contact address listed above.  Failure to complete and submit the current version of the CMS-100 application may result in your application being rejected. Please use the applicable links above. DO NOT SEND ANY CMS100 APPLICATIONS TO CMS EXAMINING. ALL APPLICATIONS ARE TO BE SENT TO THE AGENCY CONTACT.


For titles requiring an automated exam, submit your application to the contact listed on the posted vacancy. CMS testing staff will contact you to schedule an exam when the posting you have applied to is eligible for testing.



Job Function: Legal and Compliance


You MUST send a paper application to the Agency Contact listed above.