Regional Outreach Coordinator (ROC)

Position Overview

The Department of Insurance is seeking to hire an Executive I to serve as a Regional Outreach Coordinator (ROC). The ROC participates as critical resource to uninsured populations throughout central and southern Illinois providing information and education regarding health insurance options and rights under State and federal law. Under the direction of the ACA Consumer Outreach Officer, the Regional Outreach Coordinator implements the consumer assistance, outreach, and education activities of Department of Insurance (DOI). This position works with the ACA Consumer Outreach Officer to contribute to the development of important written communications, webinar content, policy updates, and development of training modules related to the ACA marketplace the Get Covered Illinois program. The position researches and responds to technical and complex consumer inquiries from insurers, producers, health care providers, attorneys and other interested individuals, organizations, or groups such as, the Governor’ Office, state, and federal legislative offices. The ROC monitors state and federal health coverage policy developments to be able to respond to complex consumer issues and questions.  This position travels to events to represent the Department. We invite all qualified applicants to apply.

Get Covered Illinois is the State of Illinois’s new Health Insurance Marketplace. Get Covered Illinois’s mission is to increase access, enrollment, affordability, and choice for individuals and families by connecting them to health insurance plans and savings available through the Affordable Care Act. Get Covered Illinois provides pathways to coverage through a consumer-centric online application platform, a Customer Assistance Center, localized outreach and education strategies and a network of in-person assisters embedded in communities across the state that help Illinoisans enroll in the coverage that best meets their families’ needs. Get Covered Illinois is part of the Illinois Department of Insurance and has offices in Chicago and Springfield.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• As Regional Outreach Coordinator (ROC), participates as critical resource to uninsured populations throughout northern Illinois providing information and education regarding health insurance options and rights under State and federal law.
• Under the direction of the ACA Consumer Outreach Officer, implements the consumer assistance, outreach, and education activities of Department of Insurance (DOI), as Regional Outreach Coordinator (ROC).
• Works with the ACA Consumer Outreach Officer to contribute to the development of important written communications, webinar content, policy updates, and development of training modules related to the ACA marketplace the Get Covered Illinois program.
• Researches and responds to technical and complex consumer inquiries from insurers, producers, health care providers, attorneys and other interested individuals, organizations, or groups such as the Governor’s Office, state, and federal legislative offices.
• Monitors state and federal health coverage policy developments to be able to respond to complex consumer issues and questions.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in public administration, social sciences, or related fields.
• Requires one (1) year of responsible administrative experience in a public or business organization.
 

Preferred Qualifications

• Prefers at least one (1) year of experience gaining and applying extensive knowledge of the Affordable Care Act and programs affiliated with the program such as Medicaid, Marketplace Coverage, or other related human service programs.
• Prefers at least one (1) year of experience gaining extensive knowledge of ACA consumer assistance programs such as federal Navigators and Certified Application Counselors.
• Prefers at least one (1) year of experience gaining extensive knowledge of outreach and consumer education for engaging community members.
• Prefers at least one (1) year of experience with public presentations, tabling activities, public speaking, or outreach activities.
• Prefers at least one (1) year of experience gaining extensive knowledge of office methods and procedures.
• Prefers at least one (1) year of experience gaining extensive knowledge of the functions, products, and services of the department.
• Prefers proven ability to act on behalf of supervisor on various occasions and to coordinate activities within a functional unit.
• Prefers proven ability to evaluate information presented and to prepare effective and comprehensive written or oral reports.
• Prefers proven ability to establish and maintain satisfactory working relationships with the insurance industry, departmental staff, and the general public.
• Prefers proven ability to articulate insurance terms in a simple and understandable manner.
 

Specialized Skills

• Of the one (1) year of administrative experience noted above requires one (1) year experience performing consumer assistance, outreach, or public education activities related to the Affordable Care Act, Medicaid, Marketplace Coverage, or other related human service programs.
• Requires one (1) year experience with public presentations, tabling activities, public speaking, or outreach activities.

Conditions of Employment

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices.

State of Illinois employees enjoy a robust benefit package, including:

• Health, Life, Vision, and Dental Insurance
• 13 Paid Holidays annually, 14 on even numbered years
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 12 Paid Sick Days annually (sick days carry over from year to year)
• 12 Weeks Paid Maternity/Paternity Leave
• 3 Paid Personal Days annually
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Flexible work schedules may be available, dependent upon position
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.