Regional Service Delivery Coordinator

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to serve as the Regional Service Delivery Coordinator. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services. The Division helps Illinois residents by connecting them with many programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lower-level positions within the agency. The individual must be able to analyze information from reports and observations, provide technical assistance for administrators and staff. The individual must be able to maintain the integrity of confidential information.

Essential Functions

• As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
• Provides proactive managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
• Provides managerial development for subordinates.
• Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers and community organizations.
• Promotes and maintains working relationships with stakeholders.
• Serves as customer service liaison.
• Performs other duties as or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.
• Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.
• Requires the ability to speak, read and write in Spanish at a colloquial skill level.

Preferred Qualifications

• Three (3) years of professional administrative experience working with public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP), Cash and Medicaid programs for a public or private organization.
• Three (3) years of professional administrative experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
• Three (3) years of professional administrative experience organizing, planning, executing, controlling, and evaluating the operations of service delivery process for a public or private organization.
• Three (3) years of professional administrative experience coaching and mentoring managers, receiving and giving guidance, constructive feedback and providing support, resources and technical assistance.
• Three (3) years of professional customer service experience handling and monitoring complaints, inquiries and questions related to delivery of services.
• Three (3) years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.

Conditions of Employment

• Requires the ability to travel.
• Requires ability to utilize office equipment, including personal computers.
• Requires the ability to work outside normal business hours.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.