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SYSTEMS BUSINESS ANALYST

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Jul 21, 2026
Location: 

Chicago, IL, US, 60607

Job Requisition ID:  57472

​ Job Requisition ID: 57472 

Opening Date: 07/24/2026
Closing Date: 08/06/2026
​Agency: Department of Human Services
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated Salary: $6,820 - $9,875 per month ($81,840 - $118,500 per year)
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: 

​ 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire a Management Operations Analyst II located in Chicago, Illinois to serve as Systems Business Analyst. Analyzes policies, procedures and local private and public hospital to meet the needs of the patients with mental illness. Utilizes a variety of advanced analytic techniques and methodologies such as econometric modeling, time series analysis, risk analysis, regression, or electronic spreadsheets, analyzes the implementation and on-going programs serving adults with mental illness. Assists the Business Analytics Systems Development Team Lead in designing comprehensive systems. 

Essential Functions

  • Serves as Systems Business Analyst.
  • Assists the Business Analytics Data Lead in designing comprehensive systems, provides advice and interpretation on the various types of data to be collected, projected use of the data and possible results.
  • Provides analytical and administrative support for Division information systems and applications, including FDS, FOID, Beacon and related platforms, through process analysis, workflow evaluation, documentation management, and coordination with program and technical staff. 
  • Plans and develops presentations to Division staff, community providers and other agency staff on findings and recommendations which includes preparation and presentation of complex technical reports, charts, graphs, and other visual aids to describe the project status results and/or needed action.
  • Analyzes information derived from program, operational, and systems evaluations conducted within the Division to assess program effectiveness, identify operational trends, and support organizational objectives.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
  • Requires three (3) years progressively responsible professional experience in management operations analysis.

Preferred Qualifications

  • Three (3) years of professional experience working with project management principles, methodologies and coordination practices for a public or private organization. 
  • Three (3) years of professional experience assisting with project planning, implementation activities, process improvement initiatives for a public or private organization.
  • Three (3) years of professional experience working with databases such as Structured Query Language (SQL) to perform basic data queries, review and validate information, support reporting activities and assist with operational and systems analysis.
  • Three (3) years of professional experience analyzing business processes, identifying operational inefficiencies, documenting workflow requirements and supporting process improvement initiatives for a public or private organization.
  • Three (3) years of professional experience collaborating with multidisciplinary teams, facilitating discussions related to operational needs and communicating technical or procedural information to non-technical audiences.
  • Three (3) years of professional experience preparing, organizing, and maintaining business, procedural, or systems documentation, including requirements gathering, workflow documentation, user guides, or process narratives. 

Work Hours: Monday - Friday, 8:30am - 5:00pm; 1-hour unpaid lunch

Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607

Division of Behavioral Health and Recovery 

Bureau of Business Policy & Fiscal Operations

Business Analytics

Work County: Cook

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Social Services; Building, Fleet & Institutional Support

 

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

 

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick days annually (Sick days carry over from year to year)
  • 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
    • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:


Nearest Major Market: Chicago

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