Supportive Housing Services Program Manager (PUBLIC SERVICE ADMINISTRATOR) (option 6 Health and Huma

Position Overview

The Division of Family and Community Services is seeking to hire a Supportive Housing Services Manager for the Office of Housing Stability, Bureau of Permanent Housing and Supportive Services’ Unit. This position serves as a full-line supervisor managing the Permanent Supportive Housing Services Unit; manages and implements existing and/or new program policies, procedures, and program objectives/goals to promote compliance with state and federal mandates as delineated in the Illinois Department of Human Services (IDHS)/Division of Family and Community Services (DFCS) Grantmaking Manual, Grant Accountability and Transparency Act (GATA), and Federal Funding Accountability and Transparency Act; reviews, analyzes, and generates written reports regarding proposed and/or existing legislation, statutes, best practices, and/or administrative rules as it relates to the unit; facilitates routine onsite and/or virtual meetings (WebEx) and /or training sessions with grantees and other pertinent internal and external entities to discuss and share information about effective program design and deliverables, (policies & procedures, schedules, and service delivery; in the absence of the Bureau Chief, oversees other Bureau programs and staff; creates, monitors, maintains, implements, and/or resolves issues associated with required data systems to access, generate, and disseminate data and documentation for internal and external entities regarding the unit programs; and performs other duties as assigned that are reasonably within the scope of the duties of the unit.

Job Responsibilities

1. Serves as Supportive Housing Services Program Manager. 

2. Manages and implements existing and/or new program policies, procedures, and program objectives/goals, to promote compliance with state and federal mandates as delineated in the Illinois Department of Human Services (IDHS)/Division of Family and Community Services (DFCS) Grantmaking Manual, Grant Accountability and Transparency Act (2 CFR 200/GATA), and Federal Funding Accountability and Transparency Act. 

3. Serves as full line supervisor.

4. Reviews, analyzes, and generates written reports regarding proposed and/or existing legislation, statutes, best practices, and/or administrative rules as it relates to Supportive Housing Services.

5. Facilitates routine onsite and/or virtual meetings and/or training sessions with grantees and other pertinent internal and external stakeholders to discuss and share information about effective contract compliance, program design, delivery (e.g., monitoring, programmatic, and fiscal policies, procedures, schedules).

6. Creates, monitors, maintains, implements, and/or resolves issues associated with required data systems to access, generate, and disseminate data and documentation for internal and external entities regarding Contract Monitoring Unit programs.

7. Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in a social or human services field.

2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a health or human services organization.

Preferred Qualifications

1. Four (4) years of professional work experience and knowledge in managing permanent and supportive housing programs/services in a private or public organization, including extensive knowledge of state and federal housing policies, procedures, regulations, compliance requirements, budget development and implementation, programmatic monitoring, and funding/grantmaking processes (e.g., GATA, 2 CFR 200, or similar requirements).

2. Four (4) years of professional work experience and knowledge in managing, gathering, reporting, and analyzing multifaceted permanent and supportive housing service data/information associated with programmatic, fiscal, and administrative monitoring review results to promote the development and maintenance of person-centered, equitable, diverse, inclusive, and accessible permanent and supportive housing programs and services that align with national best practices and standards.

3. Three (3) years of professional work experience involving strategic project management, critical thinking, strong attention to detail, and problem-solving skills, demonstrating the ability to develop written and statistical reports for various stakeholders that convey complex information about permanent and supportive housing services in a clear, concise, and grammatically correct manner within specified timeframes and formats, using Power BI, Business Objects, Microsoft Office Suite, graphs, charts, and/or maps (e.g., two-dimensional or Aeronautical Reconnaissance Coverage Geographic Information System).

4. Three (3) years of professional work experience collaborating with internal and external stakeholders (e.g., vendors/grantees, state/federal governmental entities) to foster and maintain positive relationships, provide technical assistance/support, and identify and resolve fiscal, contract, or programmatic issues reflected in Notices of Violation, including the development and implementation of comprehensive Corrective Action Plans that meet state/federal mandates.

5. Two (2) years of professional work experience supervising subordinate staff at a public or private organization, including assigning/reviewing work products, providing guidance/training, counseling, reassigning work assignments, approving time off, adjusting first-level grievances, imposing discipline, preparing/signing performance evaluations, and facilitating a continuous learning environment via ongoing staff development, engagement, mentoring, and coaching.

6. Two (2) years of professional work experience arranging and facilitating routine onsite and/or virtual meetings, workgroups, and formal training sessions with grantees and other pertinent internal and external stakeholders, demonstrating the ability to discuss and share information about the organization’s Strategic Plan, effective and mandated contract compliance, program design, and service delivery, including topics such as contract monitoring and programmatic and fiscal policies, procedures, and schedules.

Conditions of Employment

1. Requires ability to travel extensively, state-wide, with overnight stays.

2. Requires basic proficiency in Microsoft Office Suite, SharePoint, OneDrive, and Teams.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.