TRAINING AND ADOPTION SPECIALIST

Position Summary

CMS is developing a dedicated team to champion organizational change management throughout our digital transformation. Reporting to the new Change Management Manager, the Training and Adoption Specialist will be part of the Division of Organizational Change Management within the Bureau of Strategic Transformation. The position will focus on creating and delivering engaging learning content, helping employees embrace new systems and processes, improve day-to-day experience, and build lasting change readiness. This position will execute stakeholder engagement activities, create communications, training materials, training sessions and provide sustainable user adoption support. By connecting both the technical and business sides, the Training and Adoption Specialist will ensure our workforce has the tools, confidence, and support needed to successfully adopt new ways of working and unlock the full value of transformation.

Position Essential Functions

• Under general direction of the Change Management Manager, serves as the Training and Adoption Specialist creating and delivering engaging learning content.
• Designs and executes training and adoption strategy grounded in organizational change management (OCM) principles to support both IT implementations and business process redesigns.
• Conducts training needs assessments collaborating with internal partners in the Strategic Transformation Division staff and system owners to identify skill gaps and readiness levels.
• Evaluates training effectiveness and monitors adoption progress to ensure sustained change.
• Manages and leads training and adoption strategies for process-driven change in non-technical projects where no new software is introduced.
• Works closely with internal partners to ensure training aligns with the broader change strategy and user experience goals.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college.
• Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

• Prefers three (3) years of professional experience designing and delivering training in a change management, HR transformation, or enterprise systems environment.
• Prefers three (3) years of professional experience facilitating training, communicating effectively, and engaging diverse stakeholders.
• Prefers three (3) years’ professional experience supporting both IT (system implementations) and non-IT (policy/process) initiatives.
• Prefers extensive knowledge of learning technologies, including Learning Management System (LMS) and tools such as Articulate Storyline, Adobe Captivate, or similar.
• Prefers a bachelor’s degree in education, Organizational Development, Business, or a related field.

Specialized Skills

• Requires three (3) years of professional experience designing and delivering training in a change management, HR transformation, or enterprise systems environment.
• Requires three (3) years of professional experience facilitating training, communicating effectively, and engaging diverse stakeholders.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings, weekends, and at various times outside of normal office hours to communicate with clients/partners in different time zones.
• Requires ability to travel occasionally in the performance of duties, with overnight stays as appropriate.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.

About the Agency

Central Management Services (CMS) is the State of Illinois’ central operational support agency, the team that keeps government running smoothly behind the scenes. We provide the essential services that enable more than 80 agencies, boards, and commissions to serve the people of Illinois effectively. As the backbone of state operations, CMS delivers high‑quality, reliable, and forward‑thinking services that help government programs work efficiently and meet the needs of residents statewide.

Our vision is to be the trusted partner dedicated to the success of the State of Illinois through service, optimization, and inclusion. Our mission is to be the accessible agency that delivers essential, effective, and efficient services to State agencies and the people of Illinois. Our core values are: Trusted, Strategic, Effective, Innovative, Responsive, and Inclusive. Through strategic leadership CMS plays a vital role in strengthening the effectiveness of Illinois State government.

CMS provides a broad portfolio of statewide services through specialized bureaus such as: Administrative Hearings • African Descent-Citizens Reparations Commission • Statewide Benefits • Communication and Information • Diversity and Inclusion • Fleet Administration • Labor Relations • Operational Excellence • Statewide Personnel • Property Management • Strategic Sourcing • Surplus Equipment Control 

CMS also operates internal service bureaus that support our agency’s own effectiveness and efficiency, including: Internal Audit • Finance and Management • Government Affairs • Human Resources • Legal Services • Strategic Transformation

Professionals who join CMS become part of a mission‑driven organization committed to continuous improvement and public service excellence. CMS offers the opportunity to contribute to impactful statewide initiatives, collaborate with skilled and talented colleagues, shape strategic improvements across Illinois government, and support the operational foundation that allows state agencies to better serve the residents of Illinois. CMS is a place for people who want their work to matter; where innovation, service, and inclusion are at the heart of everything we do.

State of Illinois Benefits

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link:  https://www2.illinois.gov/cms/benefits/Pages/default.aspx

If this opportunity appeals to you, please apply today!