Training and Technical Assistance Manager
Chicago, IL, US, 60661
Job Requisition ID: 51829
Opening Date: 12/29/2025
Closing Date: 01/12/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option:
Salary: Anticipated Salary: $10,395 - $12,162 per month ($124,740 - $145,944 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Serves as the Training and Technical Assistance Manager. Organizes, directs, and evaluates the Office’s training and technical assistance strategy and activities in support of Home Illinois’ vision. Designs and travels to deliver workshops, seminars, and training sessions for partners, such as Continuum of Care lead agency staff, homeless service providers and supportive housing providers, with a majority in Cook County. Develops and maintains strong understanding of industry best practices and/or concepts including the Built for Zero methodology, Quality Data, Coordinated Entry, Collective Impact model, and By-Name-Lists, harm reduction, low barrier and trauma-informed services, among other concepts. Serves as full-line supervisor. The Office to Prevent and End Homelessness (OPEH) is a statewide office which works across State agencies and is housed within DHS. OPEH’s mission is to coordinate State of Illinois agency strategies and investments and to partner with the community to build a strong safety net and permanent housing for Illinoisans facing homelessness and housing insecurity.
Essential Functions
- Serves as the Training and Technical Assistance (TA) Manager.
- Designs and travels to deliver workshops, seminars, and training sessions for partners, such as Continuum of Care lead agency staff, homeless service providers and supportive housing providers, with a majority in Cook County.
- Develops and maintains strong understanding of industry best practices and/or concepts including the Built for Zero methodology, Quality Data, Coordinated Entry, Collective Impact model, By-Name-Lists, harm reduction, low barrier and trauma-informed services, among other concepts.
- Serves as full-line supervisor; assigns and reviews work; provides guidance and training to assigned staff; counsels staff regarding work performance; reassigns staff to meet day-to-day operating needs; establishes annual goals and objectives; approves time off; adjusts first level grievances; effectively recommends and imposes discipline, up to and including discharge; prepares and signs performance evaluations; determines and recommends staffing needs.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
- Requires three (3) years of progressively responsible administrative experience in training and technical assistance related to housing or homelessness for a public, nonprofit or business organization.
Preferred Qualifications
- Three (3) years of professional experience developing and delivering training and technical assistance directly related to homelessness or housing, including public speaking experience to a variety of audiences.
- Three (3) years of professional experience designing and delivering support and interventions to community teams focused on strengthening and sustaining system-wide foundations in service of reducing and ending homelessness or similar goals.
- Three (3) of professional experience utilizing quality improvement processes to analyze and measurably move complex systems toward their goals.
- Three (3) years of professional experience utilizing homeless and housing systems best practices and concepts such as, the Built for Zero methodology, Quality Data, Coordinated Entry, the Collective Impact model, By-Name-Lists, housing first, harm reduction and low barrier and trauma-informed services.
- Two (2) years of professional supervisory experience managing personnel, assigning work, providing guidance to subordinates, recommending and/or implementing counseling and/or discipline activities following collective bargaining agreements, training staff and approving time off.
- Two (2) years of professional experience in homeless services, housing or homelessness advocacy, homeless-dedicated housing programs at a Continuum of Care lead agency, an agency that does dedicated technical assistance for such organizations or a similar field.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 555 W Monroe St, Chicago, Illinois, 60661
Secretary's Office
Office to Prevent and End Homelessness
Training and Technical Assistance
Work County: Cook
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Chicago