PUBLIC SERVICE ADMINISTRATOR - NORTH REGIONAL TELECOMMUNICATIONS MANAGER

Position Overview

The Illinois State Police is seeking an organized, results-oriented professional to serve under general direction of the Bureau Chief as the Manager for the Telecommunication Services Bureau’s Northern Region for the Division of Statewide 9-1-1. THIS IS A MERIT COMP POSITION. This position organizes, plans, executes, and evaluates the overall operations of assigned communications centers. The ideal candidate for this position will have excellent organizational skills, strong leadership skills, and managerial experience. This position provides a great opportunity for someone who has a strong knowledge of consolidated communications centers utilizing law enforcement computer systems; and who has experience in drafting and implementing policy, procedures, rules and regulations related to a communication or dispatch centers. Additionally, experience in supervising Department staff in employment issues and concerns including but not limited to: establishing goals and objectives, scheduling, grievances and discipline. 

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• The North Regional Telecommunications Manager coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of consolidated communications centers in the North Region.
• Organizes and plans assigned region programs; sets and evaluates bureau goals and objectives for personnel in the North Region, ensures proper planning, implementation, and evaluation of all staff functions.
• Serves as full-line supervisor.
• Through subordinate supervisors, directs the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers; initiates action necessary to ensure compliance with federal, state, and departmental rules and regulations.
• Contributes in coordinating and managing the preparation of the Telecommunication Services Bureau’s budget.
• Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to communications services provided by the Illinois State Police.
• Assists call centers during periods of high volume and special details or events when operational need is required.
• Performs other duties as assigned or required which are reasonable within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge and mental development equivalent of (4) four years college, preferably with courses in business, public administration, and/or human resources.
• Requires prior experience equivalent to three (3) years progressive administrative experience in business administration, human development, and/or management.

Preferred Qualifications

• Prefers three (3) years of progressive supervisory experience with two (2) years being in a public safety communications center.
• Prefers five (5) years of experience with law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, CCH) and law enforcement terminology and concepts.
• Prefers three (3) years of experience implementing policy, procedures, rules and regulations related to a communication or dispatch center.
• Prefers one (1) year of experience with disciplinary and/or grievance procedures.
• Prefers three (3) years of experience with scheduling including overtime and schedule changes based on an analysis or projection of compiled statistical data.
• Prefers three (3) years of experience with filing, records systems, security and privacy regulations.
• Prefers three (3) years of experience establishing goals and objectives for subordinate personnel.
• Prefers two (2) years of experience drafting operational policy and procedures.
• Prefers one (1) year of experience in governmental budgeting.
• Prefers two (2) years of experience in conducting on-site inspections and initiating changes based on findings.

Conditions of Employment

• Requires possession of a valid driver’s license.
• Requires travel and overnight stays at various communications centers.
• Requires ability to respond to emergency call-out after normal work hours.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including
  scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires the ability to pass an Illinois State Police background check and drug screening.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

Benefits Package

The Illinois State Police offers a robust benefit package including

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.