TELECOMMUNICATOR TRAINEE

Position Overview

The Telecommunicator Trainee, on an indeterminate shift, participates in an agency-sponsored training program, under the Division of 911,for a period of six to twelve months in Illinois State Police (ISP) telecommunications applications designed to develop familiarization with ISP telecommunications procedures and practices and the usage of two-way radio, computer terminal equipment, and telephone call taking procedures. Excellent communication skills are required.

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• Participates in practical and skill development training requiring the use and/or operation of various equipment.
• Receives on-the-job formal and/or informal orientation in training to acquaint the employee with the duties and responsibilities of the telecommunicator position and the interpretation of Illinois State Police (ISP) communications procedures, Federal Communications Commission rules and regulations, and the ISP computer system.
• Attends classes, listens to instructors, observes visual demonstrations, takes notes, and studies course material.
• Inserts updates into operational manuals. Maintains files, inputs arrests, warnings, and motorist assist documents into a centralized computer database.
• Attends and participates in staff meetings, conferences, workshops, and other activities which provide meaningful learning experiences.
• Performs other duties as required or assigned which are reasonably within scope of duties.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
• Requires the ability to type accurately at a minimum of 20 WPM.
• Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Preferred Qualifications

• Prefers at least six (6) months of experience with keyboarding or computer typing.
• Prefers at least six (6) months of experience using basic computer systems or software.
• Prefers at least three (3) months of experience with obtaining and providing information via a standard telephone or two-way radio.
• Prefers at least three (3) months of experience or coursework involving filing or organizing documents, either paper or electronic.
• Prefers at least three (3) months of prior full-time or part-time job experience.
• Prefers prior preparation of three (3) or more written documents (i.e. essays, research papers, notes, etc.) during school coursework or other training courses.

Conditions of Employment

• Ability to pass an Illinois State Police background check and drug screening.
• Ability to acquire a valid LEADS operator certificate.
• Requires a clear speaking voice.
• Must be able to work assigned shifts, weekends, and holidays.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.