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INFORMATION SERVICES SPECIALIST II

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Feb 6, 2026
Location: 

Elgin, IL, US, 60123

Job Requisition ID:  51519

Job Requisition ID: 51519 

Opening Date: 02/11/2026
Closing Date: 02/26/2026
​Agency: Department of Human Services
Class Title: INFORMATION SERVICES SPECIALIST II (21162)  
Skill Option: Client Services - Information Technology 
Bilingual Option: None
Salary: Anticipated Salary: $6,242 - $9,427 per month ($74,904 - $113,124 per year)
Job Type: Salaried
Category: Full Time 
County: Kane
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: 

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire and Information Services Specialist 2 for the Elgin Mental Health Center, located in Elgin, Illinois to provide intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals. Utilizes knowledge of hard and software packages and peripheral equipment, utilizes software applications and corresponding training programs for staff. Serves as primary helpdesk contact for Elgin Mental Health Center performing helpdesk services and equipment in accordance with established operational standards and guidelines. Performs troubleshooting of incidents of an intermediate level of difficulty. Participates in the development of methods and procedures and training programs, services and processes.

Essential Functions

  • Provides intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals. 
  • Provides technical and analytical support for facility management staff in development and implementation of software and electric data processing systems used by State Operated Hospitals. 
  • Utilizes technical ability in writing detailed instructions for Elgin Mental Health Center staff. 
  • Creates and maintains instructional and informational reports documenting proper use of locally developed systems.
  • Performs technical functions. 
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields supplemented by one (1) year of related Information Technology experience. 

Preferred Qualifications

  • Two (2) years of professional experience working with hardware and software languages and procedures to provide assigned technical and analytical services.
  • Two (2) years of experience setting up Data Base Management Systems.
  • Two (2) years of experience setting up/troubleshooting network systems, research, evaluating and testing new software packages.
  • Two (2) years of experience conducting technology training for users.
  • Two (2) years of experience analyzing data logically and exercising sound judgment in defining and evaluating problems of an operational or procedural nature.
  • Two (2) years of experience gaining and maintaining effective working relationships with associates, vendors, clients and others.

Conditions of Employment

  • Requires the ability to work after business hours, weekends and holidays.
  • Requires ability to pass the IDHS background check. 
  • Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. 

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday - Friday, 7:30am - 3:30pm; 30-minute paid lunch

Work Location: 750 S State St, Elgin, Illinois, 60123

Division of Behavioral Health and Recovery

Elgin Mental Health Center

Information Services 

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics; Social Services

 

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Elgin
Nearest Secondary Market: Chicago

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