Regional Service Delivery Coordinator
Homewood, IL, US, 60430
Job Requisition ID: 55981
Opening Date: 06/01/2026
Closing Date: 06/12/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $9,850 - $11,620 per month ($118,200 - $139,440 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family & Community Services is seeking to hire a strategic, analytical, and detail-oriented individual with expertise in program operations, performance monitoring, and process improvement to serve as the Regional Service Delivery Coordinator for a regional office. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lower-level positions within the agency. The individual must be able to analyze information from reports and observation, provide technical assistance for administrators and staff. The individual must be able to maintain the integrity of confidential information.
Essential Functions
- As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
- Provides pro-active managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
- Provides managerial development.
- Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
- Promotes and maintains working relationships with stakeholders.
- Serves as customer service liaison.
- Performs other duties as or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
- Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.
Preferred Qualifications
- Three (3) years of administrative experience overseeing program operations, ensuring timely and accurate delivery of services and monitoring performance outcomes to meet agency goals.
- Three (3) years of administrative experience organizing, planning, executing, controlling, and evaluating the operations of service delivery process for a public or private organization.
- Three (3) years of administrative experience working with public assistance program policies, such as Supplemental Nutrition Assistance Program (SNAP), Cash and Medicaid, regulatory/business requirements, and confidentiality standards, ensuring compliance in daily operations.
- Three (3) years of administrative experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills to manage multiple priorities and coordinate tasks in a fast-paced environment.
- Three (3) years of administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
- Three (3) years of professional experience communicating effectively, both verbally and in writing, with internal and external stakeholders.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work outside normal business hours.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 1055 175th St, Homewood, Illinois, 60430
Family & Community Services
Region 1 South
Service Delivery
Chicago
Work County: Cook
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Chicago