IMA Guest Service Representative

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 14, 2024


Job Requisition ID:  37708

Agency:  Department of Military Affairs    
Salary:  Anticipated Salary - $16.00 per hour

Job Type:  Hourly - Part-Time 
County:  Sangamon
Number of Vacancies:  2


Work Location: 1301 N. MacArthur Blvd.  Springfield, IL 62702

Schedule:  25 hours per week

Hours: Can vary based on mission requirements

Date Posted: 05/14/24

Last Day to Apply: 05/31/24

BID NOTICE #:  37708

FOR ADDITIONAL INFORMATION:  Contact Natalie Enrietto or Natasha McCullick at:

Phone #: 217-761-2948


Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Military Affairs must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.

You will also need to furnish proof of your Illinois National Guard military service. Illinois National Guard members currently serving should provide a memo from their command showing dates and status.  Retired/inactive members should provide their NGB22 and/or DD214.  These documents can be uploaded in the application.

You WILL NOT be considered for the position if you attach a CMS100, CMS100b, FM 115 or any other document in lieu of a Resume or CV.


Essential Function 1

Ensure front desk area and lobby remains clean. 

  • Process night audit procedures and close credit card machines nightly. 
  • Maintains lost and found program. 
  • Ensures that customer service is the first priority.
  • Receives and confirms room reservations by letter, telephone, email or personal contact.

Essential Function 2

Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.

Essential Function 3

Ensures that only authorized patrons use government sponsored quarters.

Essential Function 4

Calculates and posts charges to a patron’s account and balances totals with control records. 

  • Accepts payment, makes change and presents departing guests' checkout statements.

Essential Function 5

Maintains current check out list. 

  • Maintains a presentable manner at all times. 
  • Ensures required information is received from guest and entered into guest folio.

Essential Function 6

Prints back up reports from property management system.

  • Ensure front desk area and lobby remains clean. 
  • Process night audit procedures and close credit card machines nightly. 
  • Maintains lost and found program.

Essential Function 7

Ensures housekeeping status of rooms is updated. 

  • Record and notify appropriate person/organization of maintenance problems reported by guests.
  • Performs other duties as assigned by the IMA Housing Officer

Minimum Qualifications 1

Candidates are preferred to have two years’ experience or education with computer software, hardware and AV equipment.

Preferred Qualifications 1

Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.

Preferred Qualifications 2

Maintains professional customer service.

Preferred Qualifications 3

Promptly and courteously receives, greets and answers questions from visitors and telephone callers.

Preferred Qualifications 4

Accurately registers guests ensuring compliance with established patron eligibility criteria.

Preferred Qualifications 5

Accurately prepares reports according to regulations or established deadlines.

Preferred Qualifications 6

Ensures compliance with all established safety policies, security policies and regulations. 

Employment Condition 1

Requires possession of a valid driver's license.

Employment Condition 2

Must pass the required background check.

Work Hours:  25 hours per week  
Work Location: 1301 N Macarthur Blvd Springfield, IL 62702-2317  

Job Function:  Public Safety  

Agency Contact:  Natalie Enrietto or Natasha McCullick


Phone #: 217-761-2948


  • Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
  • If you are not already signed in, you will be prompted to do so. 
  • State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 
  • Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.
  • If you have questions about how to apply, please see the following resources:
  • State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
  • Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:


*NOTE:  The Department of Military Affairs does not discriminate against any individual because of his or her race, color, religion, sex, national origin, ancestry, age, order of protection status, marital status, physical or mental disability, military status, sexual orientation, pregnancy, or unfavorable discharge from military service in connection with employment, real estate transactions, access to financial credit, and the availability of public accommodations in compliance with the Illinois Human Rights Act, the Illinois Constitution, Title VI of the 1964 Civil Rights Acts, Section 504 of the Rehabilitation Act of 1973, as amended, and the U.S. Constitution.  The Equal Employment Opportunity Office is responsible for compliance and may be reached at 217/557-5667.

Department of Defense (DOD) background check and receipt of a DOD Common Access Card (CAC) is required for this position.