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INFORMATION SERVICES SPECIALIST I (UMP)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Dec 23, 2025
Location: 

Jacksonville, IL, US, 62650

Job Requisition ID:  51754

Job Requisition ID: 51754 

Opening Date: 12/29/2025
Closing Date: 01/12/2026
​Agency: Department of Human Services
Class Title: INFORMATION SERV SPECIALIST I - 21161 
Skill Option: Client Services- Information Technology- UMP Credential 
Bilingual Option: None
Salary: Anticipated Salary $5,637-$8,026/month ($67,644-$96,312/year)
Job Type: Salaried
Category: Full Time 
County: Morgan
Number of Vacancies: 2
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: 

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois School for the Deaf is seeking to hire a dynamic and detail-oriented Information Services Specialist 1 to assist in technical on-site support to users and equipment throughout the school. This position performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks. Completes supervised assignments in applications programming, typically restricted to the maintenance, modification or redesign of one or more existing projects, including relational databases; conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software and attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.

 

Essential Functions

  • Assists in technical on-site support to users and equipment throughout the school. 
  • Performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks.
  • Completes supervised assignments in applications programming, typically restricted to the maintenance, modification, or redesign of one or more existing projects, including relational databases.
  • Conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software.
  • Travels to attend training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields OR satisfactory completion of an agency sponsored training program.

*Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

 

Preferred Qualifications

  • Two (2) years of professional experience working with assistive technology utilized by persons who are hearing impaired including JAWS, WindowEyes, ZoomText, DuxBury Braille translation, and similar programs.
  • Two (2) years of professional experience training people in beginning level computer use.
  • Two (2) years of professional experience completing assignments in application programming such as maintenance, modification, and redesign of one or more existing projects, including relational databases.
  • Two (2) years of professional experience working with Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
  • Two (2) years of professional experience working with hardware and software, languages, and procedures to provide assigned technical and analytical support services including programs utilized in educational settings including filtering software, educational, and textbook software.
  • Two (2) years of professional experience utilizing effective communication skills and strong abilities in writing, speaking, listening as well as self-management and interpersonal skills.

 

Conditions of Employment

  • Requires ability to pass the IDHS background check.
  • Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.
  • Requires ability to travel.
  • Requires ability to move, lift and carry up to 50 lbs.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8am-4:30pm, 1 hour unpaid lunch.

Headquarter Location: 125 S Webster Ave, Jacksonville, Illinois, 62650

Division of Rehabilitation Services

Illinois School for the Deaf

Support Operations/Computer Services

Work County: Morgan

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Science, Technology, Engineering & Mathematics; Social Services

 

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

 

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:


Nearest Major Market: Springfield

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