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Information Services Specialist I (UMP)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Dec 5, 2024
Location: 

Jacksonville, IL, US, 62650

Job Requisition ID:  43002

Job Requisition ID: 43002​

Agency: Department of Human Services
Class Title: INFORMATION SERV SPECIALIST I - 21161
Skill Option: Client Services - Information Technology
Bilingual Option: None

Opening Date: 12/06/2024

Closing Date/Time: 12/23/2024
Salary: Anticipated Salary $5,423-$7,721/month ($65,076-$92,652/year)
Job Type: Salaried
Category: Full Time 
County: Morgan
Number of Vacancies: 2
Plan/BU: RC063

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 43002

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.


No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois School for the Deaf is seeking to hire a dynamic and detail-oriented Information Services Specialist 1 to assist in technical on-site support to users and equipment throughout the school. This position performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks. Completes supervised assignments in applications programming, typically restricted to the maintenance, modification or redesign of one or more existing projects, including relational databases; conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software and attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.

Essential Functions

  • Assists in technical on-site support to users and equipment throughout the school.

  • Performs limited on-site maintenance, troubleshooting and set-up of computer hardware and associated equipment, such as cleaning printers, reinstalling drivers, memory installation and other hardware related tasks.

  • Completes supervised assignments in applications programming, typically restricted to the maintenance, modification, or redesign of one or more existing projects, including relational databases.

  • Conducts small on-site groups and one-on-one beginner level training to students on basic Windows and PC skills, features and uses of existing or new database projects and Personal Planning System software.

  • Attends training seminars and conferences, to develop an increased range of professional knowledge and technical computer skills.

  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields OR satisfactory completion of an agency sponsored training program.

*Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class

 

Preferred Qualifications

  • One (1) year of professional experience working with assistive technology utilized by persons who are hearing impaired including JAWS, WindowEyes, ZoomText, DuxBury Braille translation, and similar programs.

  • One (1) year of professional experience training people in beginning level computer use.

  • One (1) year of professional experience completing assignments in application programming such as maintenance, modification, and redesign of one or more existing projects, including relational databases.

  • One (1) year of professional experience working with Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.

  • One (1) year of professional experience working with hardware and software, languages, and procedures to provide assigned technical and analytical support services including programs utilized in educational settings including filtering software, educational, and textbook software.

  • One (1) year of professional experience working in customer service driven technology, utilizing email, phone, remote services and in person communication.

Conditions of Employment

  • Requires ability to effectively participate in and profit from formal and in-service training programs.

  • Requires ability to analyze data logically. 

  • Requires ability to maintain satisfactory working relationships with others.

  • Requires ability to pass the IDHS background check.

  • Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8am-4:30pm; 1 hour unpaid lunch. 
Work Location: 125 S Webster Ave, Jacksonville, Illinois, 62650 

Division of Rehabilitation Services

Illinois School for the Deaf

Support Operations/Computer Services
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program

  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

  • 3 Paid Personal Business Days annually

  • 12 Paid Sick Days annually (Sick days carry over from year to year)

  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years

  • Flexible Work Schedules (when available dependent upon position)

  • 12 Weeks Paid Parental Leave

  • Deferred Compensation Program - A supplemental retirement plan

  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

  • Federal Public Service Loan Forgiveness Program eligibility

  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

  • 5% Salary Differential for Bilingual Positions

  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

This title is within the Upward Mobility Program (UMP).  General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To utilize upward mobility contractual rights for this position, employee must apply internally and upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com

  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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