Residential Services Supervisor (Upward Mobility)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 17, 2023

Jacksonville, IL, US, 62650

Job Requisition ID:  31127

Agency :  Department of Human Services 

Opening Date: 11/20/23
Closing Date/Time: 12/05/2023
Salary:   Anticipated Salary: $4,499 - $6,522 per month ($53,988 - $78,264 per year)  
Job Type:   Salaried Full Time  
County:   Morgan  
Number of Vacancies:   1  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.


While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.


Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number 10-45-31127

Position Overview

The Division of Rehabilitation Services is seeking to hire a Residential Services Supervisor at the Illinois School for the Visually Impaired located in Jacksonville, Illinois. Under general direction, supervises a component of the Residential Care Program. Coordinates and integrates the Residential Program with the other school programs and activities.  Provides counseling and disciplinary control as necessary. Establishes goals and objectives for the Unit. Verifies appropriate shift coverage and enforces standards of maintenance and housekeeping in the residential units for assigned shifts. Assists in the overall program coordination including coverage and student discipline.  Travels to assist in planning and conducting in-service training sessions. Compiles and keeps records and case notes. Serves as mandated reporter under the Child Abuse and Neglect Act.

Job Responsibilities

  1. Serves as a working supervisor.
  2. Plans and conducts weekly unit meeting and individual conferences.
  3. Assists with the development of and recommends updates to the Residential Care Worker Handbook, student manuals and policies.
  4. Verifies appropriate shift coverage and enforces standards of maintenance and housekeeping in the residential units for assigned shifts.
  5. Compiles and keeps records and case notes.
  6. Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to an Associate of Arts Degree, with coursework in the health and human services fields, plus two (2) years direct care experience in a mental health/rehabilitation residential care setting or requires two (2) years resident care supervisory experience in a mental health/rehabilitation residential care setting.  Requires extensive knowledge of the behavior of children and adolescents who are visually impaired, blind.


*Qualifying state employees in the Upward Mobility Program shall have the state requirements of this classification waived by successful completion of specific proficiency tests and training programs.

Preferred Qualifications

  1. Two (2) years of direct care experience working with individuals in a rehabilitation residential care setting.
  2. Two (2) years of professional experience thinking independently with strong organizational, interpersonal, problem solving, leadership, and attention to detail skills.
  3. Two (2) years of professional experience assessing operational needs and delegating to staff appropriately in a public or private organization.
  4. Two (2) years of professional experience communicating effectively orally and in writing.
  5. Two (2) years of professional experience performing quality assurance activities.
  6. Two (2) years of experience in guidance and training of staff.

Conditions of Employment

  1. Requires ability to travel in the performance of duties, with overnight stays.
  2. Requires ability to pass the IDHS background check.
  3. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  See below  

Wednesday & Thursday 8:30 am -4:30 pm

Friday-Sunday 4:30 pm - 12:30 am

6:30 am - 2:30 pm on regularly scheduled days when students leave to go home (departure days)  

OFF Monday & Tuesday
Work Location: 658 E State St Jacksonville, IL 62650-2130  
Agency Contact: 

Job Family:  Health Services; Social Services  


About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.


This title is within the Upward Mobility Program.  General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.


As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program

  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

  • 3 Paid Personal Business Days annually

  • 12 Paid Sick Days annually (Sick days carry over from year to year)

  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

         * Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years

  • Flexible Work Schedules (when available dependent upon position)

  • 12 Weeks Paid Parental Leave

  • Deferred Compensation Program - A supplemental retirement plan

  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

  • 5% Salary Differential for Bilingual Positions

  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Nearest Major Market: Springfield