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SWITCHBOARD OPERATOR I (UPWARD MOBILITY) - 4441100

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 11, 2022
Location: 

Kankakee, IL, US, 60901-5018

Job Requisition ID:  14384

Agency:  Department of Human Services  
Opening Date: 5/12/2022

Closing Date/Time:  05/25/2022 
Salary:  $2,,992 - $3,938 Monthly 
Job Type:  Salaried Full Time 
County:  Kankakee 
Number of Vacancies:  1 
Plan/BU:  RC014 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #

10-75-14384

Position Overview

Under direct supervision, performs routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load; talks to individuals during the operation of the switchboard; serves as receptionist; receives and sorts facility mail; performs routine clerical tasks

Job Responsibilities

1.  Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.

 

2.  Responds to and maintains records for emergency calls such as fire, medical, police etc.  Follows facility policies and procedures ensuring that information is immediately communicated to the supervisor and facility personnel.   

 

3.   Serves as receptionist.

 

4.  Receives and sorts facility mail.  Arranges for the distribution or pick-ups of mail/parcels and similar items. 

 

5.  Performs routine clerical tasks involving the operation of simple manual or automated office equipment.  Maintains records of facility key distribution, facility vehicle usage, pagers, walkie-talkies, and cell phone distribution.

 

6.  Performs other duties as required or assigned which are reasonably within the duties enumerated above.

 

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to the completion of four years of high school. 

Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

 

Knowledge, Skills, and Abilities

  • Requires working knowledge of switchboard operations. 
  • Requires working knowledge of telephone etiquette. 
  • Requires elementary knowledge of public relations. 
  • Requires the ability to effectively communicate with the public and on a one-to-one basis. 
  • Requires ability to operate in an independent manner. 
  • Requires ability to remember accurately, names and locations of personnel in the agency. 
  • Requires ability to effectively work with ambiguity or unclear communication in conversations with the public.

 

Conditions of Employment

  1. Requires the ability to meet all agency vaccine/health-related Policies and guidance.
  2. Requires ability to pass the IDHS background check.
  3. Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law. 

 

Work Hours:  2:30 pm - 10:30 pm Rotating days off; 1 weekend off a month.  
Work Location: Shapiro Center, 

Fiscal Services - Transportation/Switchboard,

100 E Jeffery St Kankakee, IL 60901-5018  
Agency Contact:

DHS.ShapiroHR@illinois.gov

Job Function:  Clerical and Administrative Support  

 

DHS Mission Statement - IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

DHS.ShapiroHR@illinois.gov

Include the Posting title and ID number on your application and applicants entire name and posting ID number on the subject line of the email when applying.

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B (version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.