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Debt Collection Specialist I (REVENUE TAX SPECIALIST I)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 10, 2022

Marion, IL, US, 62959-1187

Job Requisition ID:  20880

The Illinois Department of Revenue is seeking to hire two Revenue Tax Specialists for the Collections Field Compliance Division at the Marion District Office. These positions will receive supervised instruction and on-the-job training in the performance of all phases of the manual and automated collection process, account adjustment and billing, taxpayer registration, and taxpayer information. These positions will accept and complete assignments of increasing difficulty for the purpose of gaining experience and developing skills to collect delinquent tax liabilities and returns, interpret tax laws, assist taxpayers by telephone and in person, adjust accounts, register taxpayers, compute penalty and interest, and other routine and recurring functions relative to tax collecting and processing work assignments.


The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


Agency :  Department of Revenue 
Closing Date/Time: 12/06/2022
Salary:   $3,856.00 - $5,404.00  
Job Type:   Salaried Full Time  
County:   Williamson  
Number of Vacancies:   2  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  


Job Responsibilities

  • Under general supervision, confers by telephone, correspondence and/or in person with taxpayers and/or their representatives to make demand for payment or filing of missing returns and/or debt.
  • Receives, reviews and analyzes routine in-state and out-of-state accounts assigned by the tax system, referred from other enforcement programs or other state agencies, involving the various taxes administered by the Illinois Department of Revenue (IDOR), to determine the most appropriate collection action to secure delinquent tax returns, taxpayer compliance and taxpayer debt in a cost-efficient manner, e.g., bank levy, wage levy, license revocations, etc.
  • Utilizes Gentax, or other IDOR systems, to access delinquent taxpayer cases while conferring by telephone, correspondence, and/or in person.
  • Prepares and prints remittance processing documents, when appropriate, and directs the liability to the proper account period.
  • Recommends various courses of action to taxpayers, higher level staff, and managers in order to resolve collection cases.
  • Serves as a member of a project team, performing a segment of studies during the development and testing of new procedures and/or automated systems.
  • Confers with supervisor relative to new or revisions in tax laws and other regulatory material.
  • Compiles and prepares a variety of weekly, monthly and special management reports of work processed and pending.
  • As part of an on-the-job learning process, assists in processing the more difficult/complex tax account cases.
  • Performs other duties as required or assignment which are reasonable within the scope of duties numerated above.

Minimum Qualifications

  • Requires a bachelor’s degree and Requires completion of the Revenue Tax Specialist Trainee program
  • -OR- Requires nine years Department of Revenue experience, including completion of the Revenue Tax Specialist Trainee Program.


Conditions of Employment

  • Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  • Requires the ability to lift and carry up to 25 pounds.

Work Hours:  8:30am - 5:00pm, Monday - Friday  

Work Location: IL Department of Revenue

Collections/Field Compliance Division/District 9 - Marion

2309 W Main St Marion, IL 62959-1187  

Agency Contact: 

Jacki Summers

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-6239


Job Family:  Legal and Compliance  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


We Recommend a copy of your resume be included with the application.


Current State Employees seeking to transfer per the language of the appropriate union contract may submit a Transfer Request to the Agency Contact listed above or via  email –


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Tracking #s 34088 and 34089