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Southern Regional Supervisor (PSA, option 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Mar 17, 2023

Marion, IL, US, 62959-1187

Job Requisition ID:  25084

Agency: Department of Veterans' Affairs

Posting ID: REQ25084

Opening Date: 03/17/2023
Closing Date/Time: 03/31/2023
Salary: anticipated salary range: $5,000 - $7,500/monthly
Job Type: Salaried Full Time
County: Williamson
Number of Vacancies: 1
Plan/BU: Gubernatorial Exclusion 063 

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Veterans' Affairs must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

The Southern Region Supervisor (PSA, option 1) located in Williamson County and serves under the direction of the Field Services Manager located in Sangamon County. The responsibilities cover a large geographical region, of full-time and part-time offices within the assigned region. The duties consist of periodic in-office and digital oversight. Provides information to staff including new policies and procedures. Performs routine evaluations of the capability and productivity of staff, with varying levels of experience. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your career, assisting a unique demographic, please take this opportunity to apply for this rewarding and gratifying position.

Job Responsibilities

  1. Supervises staff as a full line supervisor
  2. Directs the operation of the Veterans' Service Officers engaged in assisting veterans, their spouses/dependents and survivors in obtaining any federal, state, or local benefits for which they are eligible
  3. Develops goals and objectives as a part of the overall direction for the Department's mission statement
  4. Represents the Governor and/or-Director at veteran related activities conducted in the public forum
  5. Meets with the Director and Assistant Director, as a member of the Policy Committee, to address issues, concerns and problems concerning benefits and operations
  6. Reviews complex veterans' claims for benefits that are being adjudicated in administrative proceedings before the United States Veterans' Administration
  7. Works with community, local and state government groups to provide advice and consultation on developing or ongoing operations of service delivery systems for veterans
  8. Accountable for state property within assigned region as determined by agencies property control policy
  9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

  1.  Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in business or public administration
  2.  Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications (in order of signifigance)

  1. One (1) year of experience supervising and coordinating the efforts of a geographically dispersed staff
  2. Extensive knowledge of Agency policy and procedures
  3. Extensive knowledge of benefits available to veterans and their dependents as well as the federal and state laws and regulations governing their administration

Conditions of Employment

  1. Requires honorable discharge from service in the Armed Services of the United States during a recognized time of hostilities
  2. Requires current or previous accreditation from the United States Department of Veterans' Affairs General Counsel
  3. Requires Training, Responsibility, Involvement and Preparation (TRIP) certification and maintenance throughout employment
  4. Must be able to obtain a PIV Card within the first six months and maintain it throughout your tenure
  5. Acquire and maintain VBMS access
  6. Requires use of agency-supplied material/equipment (i.e., cellphone, computer equipment, etc.)
  7. Requires the ability to pass a background check
  8. Must have a valid driver license and be available to drive to remote locations using an agency supplied vehicle
  9. Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime

Work Hours:  Mon-Fri 8:30-5:00

Work Location: 2309 W Main St Marion, IL 62959-1187

Field Services

Field Division

Southern Region

Agency Contact: 

Alexandria Puccetti


Job Family:  Administration/Management


About the Agency: 

At The Illinois Department of Veterans’ Affairs (IDVA), we are mission-focused on efforts to empower veterans and their families to thrive in the State of Illinois. We do this by assisting veterans in navigating the system of federal, state, and local resources and benefits; providing long-term health care for eligible veterans in our Veterans’ Homes and partnering with other agencies and non-profits to help veterans address education, mental health, housing, employment, and other challenges. IDVA genuinely values and celebrates the differences amongst our veterans, and the agency is committed to ensuring a healthy living environment where our veteran residents know that they are appreciated, respected, and valued. Through our commitment to Diversity, Equity, and Inclusion (DEI), we will continue to establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. A career with the Illinois Department of Veterans’ Affairs provides a rewarding and challenging opportunity for individuals. Working together, we create partnerships and experiences that engage and inspire our fellow co-workers and the veterans that we serve every day. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; tuition reimbursement; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Veterans’ Affairs is proud to be an Equal Opportunity Employer.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: