Southern Regional Supervisor (PSA, option 1)

Position Overview

The Southern Region Supervisor (PSA, option 1) located in Williamson County and serves under the direction of the Field Services Manager located in Sangamon County. The responsibilities cover a large geographical region, of full-time and part-time offices within the assigned region. The duties consist of periodic in-office and digital oversight. Provides information to staff including new policies and procedures. Performs routine evaluations of the capability and productivity of staff, with varying levels of experience. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your career, assisting a unique demographic, please take this opportunity to apply for this rewarding and gratifying position.

Job Responsibilities

1. Supervises staff as a full line supervisor
2. Directs the operation of the Veterans' Service Officers engaged in assisting veterans, their spouses/dependents and survivors in obtaining any federal, state, or local benefits for which they are eligible
3. Develops goals and objectives as a part of the overall direction for the Department's mission statement
4. Represents the Governor and/or-Director at veteran related activities conducted in the public forum
5. Meets with the Director and Assistant Director, as a member of the Policy Committee, to address issues, concerns and problems concerning benefits and operations
6. Reviews complex veterans' claims for benefits that are being adjudicated in administrative proceedings before the United States Veterans' Administration
7. Works with community, local and state government groups to provide advice and consultation on developing or ongoing operations of service delivery systems for veterans
8. Accountable for state property within assigned region as determined by agencies property control policy
9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

1.  Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in business or public administration
2.  Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications (in order of signifigance)

1. One (1) year of experience supervising and coordinating the efforts of a geographically dispersed staff
2. Extensive knowledge of Agency policy and procedures
3. Extensive knowledge of benefits available to veterans and their dependents as well as the federal and state laws and regulations governing their administration

Conditions of Employment

1. Requires honorable discharge from service in the Armed Services of the United States during a recognized time of hostilities
2. Requires current or previous accreditation from the United States Department of Veterans' Affairs General Counsel
3. Requires Training, Responsibility, Involvement and Preparation (TRIP) certification and maintenance throughout employment
4. Must be able to obtain a PIV Card within the first six months and maintain it throughout your tenure
5. Acquire and maintain VBMS access
6. Requires use of agency-supplied material/equipment (i.e., cellphone, computer equipment, etc.)
7. Requires the ability to pass a background check
8. Must have a valid driver license and be available to drive to remote locations using an agency supplied vehicle
9. Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime