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Assistant Family & Community Resource Center Administrator (PSA, opt SS6)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 10, 2021

Melrose Park, IL, US, 60160-3041

Job Requisition ID:  3478

Agency:  Department of Human Services 

Posting ID: 10-91-3478-29327

Opening Date: 06/11/2021
Closing Date/Time:  06/24/2021 
Salary:  Anticipated Salary: $6,414 - $9,816 per month 
Job Type:  Salaried Full Time 
County:  Cook 
Number of Vacancies:  1 
Plan/BU:  Gubernatorial Exclusion 063 



Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented assistant administrator to oversee the operations of the Cook County Family and Community Resource Center in the West Suburban Office. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

     1. Serves as Assistant Family and Community Resource Center (FCRC) Administrator. Plans, organizes, directs, reviews and evaluates the work performed in the section concerning production and operational efficiency. 


     2. Serves as a working supervisor.


     3. Confers with and advises subordinate supervisors concerning personnel problems and employee evaluation issues.


     4. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contact with the general public, advocacy groups, customers and community organizations.


     5. Conducts regularly and specially scheduled staff meetings to discuss, interpret and implement new policies and procedures or changes in existing policies and procedures.


     6. Plans and implements special management assignment projects.


     7. Coordinates workflow throughout the office on a rotational basis.


     8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in a social or human services field.
  2. Requires three (3) years progressively responsible administrative experience in a health or human services organization.
  3. Requires ability to speak, read, and write Spanish at a colloquial skill level.

Preferred Qualifications (in priority order)

  1. Four (4) years progressively responsible administrative experience in a health or human services organization.
  2. Two (2) years professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
  3. Three (3) years professional experience interpreting and implementing policies, procedures and goals of public assistance services.
  4. Extensive knowledge of social casework methods, techniques and principles gained through human services related college education or professional experience as a caseworker.
  5. Two (2) years professional casework experience in a social service agency.
  6. Two (2) years professional experience providing technical training and assistance to staff to ensure the accurate and timely benefits in service delivery.
  7. Two (2) years’ experience reviewing and suggesting revisions to public assistance program draft policy.
  8. Experience in public speaking to small audiences.
  9. Basic proficiency in Microsoft Word.
  10. Basic proficiency in Microsoft Excel.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 

Family and Community Services

Region 1 North


Work Location: 2701 W Lake St Melrose Park, IL 60160-3041 
Agency Contact:  Melissa.Long@Illinois.gov 
Job Function: Administration/Management; Social Services 



About the Agency:

IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.