MEDICAL GRIEVANCES ADMINISTRATOR (PSC) 1

Position Overview

The Illinois Department of Corrections is seeking an experienced medical professional to review, analyze, provide responses to grievances submitted by Individuals in Custody related to healthcare and to obtain and facilitate timely and thorough responses to healthcare grievances (including but not limited to mental health, medical, dental, medical records) from healthcare staff at the facility level.  The selected candidate will assist with the backlog of healthcare grievances at the facility level and prevent the facility healthcare staff from getting further behind.  The expected duration of this Personal Services Contract is 6 months.  We invite all qualified candidates to apply.

Job Responsibilities

1. Review, analyze, provide responses to grievances submitted by Individuals in Custody related to healthcare and to obtain and facilitate timely and thorough responses to healthcare grievances from other healthcare staff.
2. Travel to facilities within assigned region to review, analyze, provide responses to grievances and to obtain and facilitate timely and thorough responses to healthcare grievances from other healthcare staff.
3. To assist with the backlog of responses for healthcare grievances to ensure timely responses. 
4. Review medical records for Individuals in custody and discuss medical/mental health/dental healthcare provided to individuals in custody.

Minimum Qualifications

1. Knowledge skill and development equivalent to four (4) years of College.
2. Licensure as a Registered Nurse in the State of Illinois.
3. Prior experience equivalent to three (3) years of progressively responsible Registered Nursing Experience.

Preferred Qualification

At least one (1) year of working experience in a correctional setting. 

Conditions of Employment

All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position:

1. Ability to pass the Illinois Department of Corrections background check. 
2. Ability to pass a drug screen. On January 1, 2020, the Cannabis Regulation and Tax Act made it legal for residents over the age of 21 to produce, consume and sell cannabis in Illinois. Please note that although the law has changed, the Department will continue to enforce the Department’s zero tolerance Drug Testing policy.  The use of unauthorized drugs, including cannabis, by an employee, regardless of the position held is prohibited.
3. COVID-19 Vaccination.
4. Ability to travel.

About the Agency

The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion.  This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included.

Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression.

The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization.

The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.