EUC South Manager (Public Service Administrator Option 3)
Mt Vernon, IL, US, 62864
Job Requisition ID: 46842
Posting Date: 05/06/2025
Closing Date: 05/19/2025
Agency: Department of Innovation and Technology
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Management Information System/Data Processing/Telecommunications
Bilingual Option: None
Salary: Anticipated Starting Salary $7,966 monthly; Full Range $7,966 - $11,759/Month
Job Type: Salaried
Category: Full Time
County: Jefferson
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: None
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the EUC South Manager for the Department of Innovation & Technology (DoIT), in providing leadership and management oversite for advanced level remote and deskside troubleshooting and support services on computer hardware, software, and peripherals. This position serves as a Project Coordinator with relation to the installation and support of end user PC computing devices, software, and peripherals. In addition, you will define and develop operational standards and guidelines and measures team performance utilizing reporting tools in key areas including productivity, problem resolution standards and quality.
If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans.
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
- Under administrative direction, serves as the EUC South Supervisor for the Department of Innovation & Technology (DoIT), within End User Computing (EUC), in providing leadership and management oversight for advanced level remote and deskside troubleshooting and support services on computer hardware, software, and peripherals.
- Manages and directs the installation, configuration, maintenance, and management of applications for PCs and updates imaging and operating systems.
- Serves as a working supervisor.
- Manages staff and multiple projects with relation to the installation of end user PC computing devices, software, and peripherals by directing and providing guidance to staff involved in various projects and coordinates required service requests and incidents.
- Keeps abreast of new developments in the Information Security field by continuing education through attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
- Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization.
Specialized Skills
- Requires three (3) years of professional supervisory or lead worker experience managing in-person and remote customer support, including installation, configuration, support, and maintenance of personal computers, software, and peripherals in an enterprise environment.
- Requires three (3) years of professional experience utilizing both manual and automated computer imaging processes and software distribution solutions in an enterprise environment.
- Requires three (3) years of professional experience in IT troubleshooting, utilizing monitoring tools, remote technology solution, and managing Microsoft network environments to diagnose and resolve technical issues.
- Requires three (3) years of professional experience serving as a project coordinator managing large-scale complex IT projects, including end user hardware, software, application deployments and installations across multiple agencies and locations.
Preferred Qualifications
- Three (3) years of professional supervisory or lead worker experience managing in-person and remote customer support, including installation, configuration, support, and maintenance of personal computers, software, and peripherals in an enterprise environment.
- Three (3) years of professional experience utilizing both manual and automated computer imaging processes and software distribution solutions in an enterprise environment.
- Three (3) years of professional experience in IT troubleshooting, utilizing monitoring tools, remote technology solution, and managing Microsoft network environments to diagnose and resolve technical issues.
- Three (3) years of professional experience serving as a project coordinator managing complex IT projects, including end user hardware, software, application deployments and installations across multiple agencies and locations.
- Three (3) years of professional experience managing and supporting anti-virus, endpoint protection, and encryption solutions to ensure enterprise security and data protection.
- Two (2) years of professional experience supervising professional IT staff, including assigning work, reviewing work, providing training and guidance, evaluating performance, and managing daily operational needs.
- Ability to analyze IT administrative problems IT administrative challenges, assess operational impacts, and implement effective solutions to enhance end-user computing services and team efficiency.
- Demonstrated verbal and written communication skills to present technical information to others with precision and clarity.
- Ability to coordinate the activities of work associates to achieve desired results.
- Ability to gain and maintain cooperative working relationships and coordinate the activities of multi-level teams to achieve desired results.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with the State of Illinois.
- Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
- Requires a valid driver’s license and the ability to travel, including occasional overnight stays.
- Requires the ability to work outside of normal hours to meet deadlines.
- Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
- Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
- Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
- Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 AM - 5:00 PM Monday - Friday
Work Location: 333 Potomac Blvd, Mt Vernon, Illinois, 62864
Agency Contact: Lorna Bock
Email: Lorna.A.Bock@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Mount Vernon