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TELECOMMUNICATOR SPECIALIST

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Aug 5, 2022
Location: 

Pontiac, IL, US, 61764-9688 Du Quoin, IL, US, 62832-3841 Collinsville, IL, US, 62234-6102 Springfield, IL, US, 62703-2487 Sterling, IL, US, 61081-1770 Des Plaines, IL, US, 60016-1563

Job Requisition ID:  15281

Agency:  Illinois State Police  
Salary:  $4,162 - $6,033 / MONTHLY - Anticipated $4,162, CBA Language Applies 
Job Type:  Salaried Full Time 
County:  Cook; Livingston; Madison; Perry; Sangamon; Whiteside 
Number of Vacancies:  1 
Plan/BU:  RC014 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #

15281

About the job

Under general supervision, utilizes a multi-channel trunked radio network system simultaneously receiving, monitoring, and transmitting information. Communicates within and amongst talk groups comprised of both inter- and intra-agency radio users of the trunked radio system. Operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations. Answers and acts upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public. Under general guidelines, assigns Illinois State Police (ISP) officers to respond to calls for service. Visually observes security monitors and responds to "walk-in'' requests for service.

Job Responsibilities

  1. Utilizing a multi-channel trunked radio network system simultaneously receives, monitors, and transmits information. Coordinates communications within and amongst talk groups comprised of both inter- and intra-agency radio users of the trunked radio system. Simultaneously replies to visual and aural information. Frames decisions upon dynamic system configurations necessary to complete specialized communications, which include, but are not limited to multi- and interagency inter-operations, encrypted investigative traffic, and aerial patrol operations. Monitors electronic, digital, and microwave sensor alarm systems and initiates responses.
  2. Operates a multiple-terminal console configuration over which multiple databases and messaging systems are utilized to transmit and receive police business and emergency messages between mobile and other base stations. Monitors multiple radio talk groups to perform radio and communications control functions. Utilizes this system to enter information, i.e., codes, documents, statistics, data, radio logs·, etc. into various computer formats utilizing operational and reference manuals. Inquiry formats include Computer Aided Dispatch (CAD), Traffic Information Planning Systems (TIPS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Computerized Hot Files (CHF), Computerized Criminal History (CCH), Firearm Owner's Identification (FOID), and ICase. Prepares and maintains station files and special logs; records weather and road information; processes operational messages. Occasionally is subpoenaed to verify the accuracy and validity of logged transactions. Works closely with wire services and Law Enforcement Agencies Data System (LEADS), performing system tests, activating/downloading program adjustments, and generating statistical reports.
  3. Answers and acts upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public. Under general guidelines, assigns ISP officers to respond to calls for service. Visually observes security monitors and responds to "walk-in" requests for service.
  4. Monitors live satellite Doppler Weather System via National Weather System EmNet weather computer system and gathers information from county and local police agencies for relay to the National Weather Service via the National Warning System NAWAS shared telephone hotline. Conducts weekly tests of NAWAS and EmNet hardware and emergency response functionality. Coordinates the radio communications of state, county, municipal, and federal law enforcement officers during natural disasters, prison breaks, and other multi-jurisdictional efforts. Provides training for trainees as directed.
  5. Other duties as assigned or required.

Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to completion of four years of high school.
  • Requires successful completion of the Telecommunicator Trainee Program.
  • Requires possession of a valid LEADS operator certificate. Requires successful compietion of agency provided call taker program.
  • Requires successful completion of specialized training in operation of a sophisticated multi-channel trunked radio communications system.
  • Requires a clear speaking voice.
  • Requires ability to receive, understand, and act upon aural and written instructions and information through the use of two-way radio and telephone.
  • Requires ability to effectively and accurately communicate both verbally and in written form.
  • Requires ability to maintain self-control under stressful conditions.
  • Requires ability to properly arrange material for transmission and to determine priority of messages.
  • Requires ability to establish and maintain satisfactory-working relationships with other employees, officers, and the public.

Employment Conditions

  • Requires successful completion of the Telecommunicator Trainee Program
  • Requires successful completion of agency provided call taker program.
  • Requires successful completion of specialized training in operation of a sophisticated multi-channel trunked radio communications system.
  • Must be able to work assigned shifts, weekends, and holidays.
  • Successfully pass a background check.
  • Successfully pass a drug screen.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premier policing agencies in the country.  Our core values are Integrity, Service, and Pride.  We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours:  indeterminate  
Work Location: STATEWIDE  
Agency Contact:  
ISP.JobPostings@illinois.gov  

Job Function:  Public Safety  

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

 

Submit completed application via email (include Job Requisition ID in Subject line) to:

ISP.JobPostings@illinois.gov  

or mail your application to:
Illinois State Police

Office of Human Resources 
801 S. 7th St., Ste. 700 Annex
Springfield, IL 62703

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B (version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

The ISP is a Drug Free Workplace