TELECOMMUNICATOR TRAINEE (UMP)

Position Overview

The Telecommunicator Trainee, for the Division of 911, on an indeterminate shift, participates in an agency-sponsored training program for a period of six to twelve months in Illinois State Police (ISP) telecommunications applications designed to develop familiarization with ISP telecommunications procedures and practices and the usage of two-way radio, computer terminal equipment, and telephone call taking procedures. Excellent communication skills are required. This position includes many employee benefits including health and dental insurance, paid vacation and sick days, and a pension plan. We welcome interested applicants who are up for a challenge and want to be an integral part of public safety.

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• Participates in practical and skill development training requiring the use and/or operation of various equipment.
• Receives on-the-job training to acquaint the employee with the duties and responsibilities of the telecommunicator position and the interpretation of Illinois State Police (ISP) communications procedures, Federal Communications Commission rules and regulations, and the ISP computer system.
• Attends classes, listens to instructors, observes visual demonstrations, takes notes, and studies course material.
• Inserts updates into operational manuals. Maintains files, inputs arrests, warnings, and motorist assist documents into a centralized computer database.
• Attends and participates in staff meetings, conferences, workshops, and other activities which provide meaningful learning experiences.
• Performs other duties as required or assigned which are reasonably within scope of duties.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
• Requires ability to type accurately at a minimum of 20 WPM.
• This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

Preferred Qualifications

• At least six (6) months of experience with keyboarding or computer typing.
• At least six (6) months of experience using basic computer systems or software.
• At least three (3) months of experience with obtaining and providing information via a standard telephone or two-way radio.
• At least three (3) months of experience or coursework involving filing or organizing documents, either paper or electronic.
• At least three (3) months of prior full-time or part-time job experience.
• Prior preparation of three (3) or more written documents (i.e. essays, research papers, notes, etc.) during school coursework or other training courses.

Employment Conditions

• Ability to pass an Illinois State Police background check and drug screening.
• Ability to acquire a valid LEADS operator certificate.
• Requires a clear speaking voice.
• Must be able to work assigned shifts, weekends, and holidays.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• • Flexible work schedules in many program areas
  • Health, life, vision, and dental insurance.
  • 12 weeks paid maternity/paternity leave.
  • Pension Plan
  • Deferred Compensation, and other pre-tax benefit programs.
  • Employees earn twelve (12) paid sick days annually.
  • Ten to twenty-five (10-25) paid vacation days based on years of service.
  • Employees earn three (3) paid personal days pro-rated based on start date.
  • Thirteen-Fourteen (13-14) paid state holidays annually.