TELECOMMUNICATOR TRAINEE

Position Overview

Under immediate supervision, on an indeterminate shift, participates in an agency-sponsored training program for a period of six to twelve months in Illinois State Police (ISP) telecommunications applications designed to develop familiarization \vith ISP telecommunications procedures and practices and the usage of two-way radio, computer terminal equipment, and telephone call taking procedures.

Job Responsibilities

1. Participates in practical and skill development training requiring the use and/or operation of various equipment. Receives oral instructions and visually observes the proper methods of equipment use. Practices and demonstrates skill levels. Performs selected telecommunicator duties in a learning and skills development capacity under the immediate direction of a higher level telecommunicator or supervisor. Monitors, transmits, and receives emergency and police radio messages (base to base and base to mobile). Operates personal computer to enter and retrieve information through the computer based information network: Computer Aided Dispatch (CAD), Computerized Criminal History (CCH), Law Enforcement Agencies Data System (LEADS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Firearm Owner's Identification (FOID), Criminal History Record Information (CHFJ), Secretary of State (SOS), National Warning System (NA WAS), Emergency Network (EmNet), and ICase. Answers and responds to incoming requests for service from the public via telephone. Operates a teletype machine to process non-voice communications.
2. Receives on-the-job formal and/or informal orientation in training to acquaint the employee with the duties and responsibilities of the telecommunicator position and the interpretation of ISP communications procedures, Federal Communications Commission rules and regulations, and the ISP computer system.
3. Attends classes, listens to instructors; observes visual demonstrations, takes notes, and studies course material. Takes quizzes and tests designed to evaluate progress and demonstrate knowledge of the telecommunicator trainee curriculum. If the outcome of quizzes and tests indicates the necessity, participates in remedial training.
4. Inserts updates into operational manuals. Maintains files, inputs arrests, warnings, and motorist assist documents into a centralized computer database.
5. Attends and participates in staff meetings, conferences, workshops, and other activities which provide meaningful learning experiences.
6. Other duties as assigned or required.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of high school.
• Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
• Requires elementary knowledge of the operation and care of a keyboard and related equipment.
• Requires elementary knowledge of office practices and procedures) business English, spelling, and commercial arithmetic.
• Requires skill to type accurately at a minimum of 30 WPM.
• Requires ability to receive, understand, and act upon aural and written instructions and information through the use of a two-way radio and telephone.
• Requires a clear speaking voice.
• Requires ability to maintain self control under stressful conditions.

Employment Conditions

• Successfully pass a background check.
• Successfully pass a drug screen.
• Must be able to work assigned shifts, weekends and holidays.
• Requires ability to acquire and maintain a valid LEADS operator certificate.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premier policing agencies in the country.  Our core values are Integrity, Service, and Pride.  We are seeking individuals with similar values to join us on our mission to promote public safety.