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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 24, 2023

Harrisburg, IL, US, 62946

Job Requisition ID:  27196

Agency :  Department of Human Services 

Opening Date: 5/25/2023
Closing Date/Time:
Salary:   Anticipated Salary: $3,367 - $4,552 per month  
Job Type:   Salaried Full Time  
County:   Saline  
Number of Vacancies:   1  
Plan/BU:   RC014  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.


While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  10-52-27196

Position Overview

The Division of Rehabilitation Services (DRS) is seeking to hire a self-motivated and detail-oriented individual with strong communication skills. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. The Division of Rehabilitation Services (DRS) is the state’s lead agency serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living.

Job Responsibilities

  1. Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
  2. Meets with counselor(s) routinely to review case management activities and problems encountered.
  3. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
  4. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
  5. Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
  6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
  2. Requires at least one (1) year of clerical related experience, which must include keyboarding.


  • Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

  1. Requires ability to travel for training.

Work Hours:  8:30am - 5:00pm Monday- Friday  
Work Location: 323 S Maple St Harrisburg, IL 62946-1912  

Division of Rehabilitation Services

Bureau of Customer and Community Field Services

Region 5
Agency Contact:

Job Family:  Social Services  

About the Agency: 

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness. 


As a State of Illinois Employee, you will receive a robust benefit package that includes the following: 

•    A Pension Program
•    Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
•    3 Paid Personal Business Days annually
•    12 Paid Sick Days annually (Sick days carry over from year to year)
•    10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
*    Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
•    13 Paid Holidays annually, 14 on even numbered years
•    Flexible Work Schedules (when available dependent upon position)
•    10 Weeks Paid Maternity/Paternity Leave
•    Deferred Compensation Program - A supplemental retirement plan
•    Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
•    5% Salary Differential for Bilingual Positions
•    Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: 



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

Qualifying state employees in the Upward Mobility Program should follow the Upward Mobility Policy Guidelines when applying for this title.  


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Nearest Major Market: Carbondale